Nooks AI Benefits Overview

The Account Executive focused on upsell will expand Sales Engagement Platform revenue, partner with Sales and Customer Success, and refine expansion strategies.

Own an AI-focused product area end-to-end: set vision and roadmap, partner with engineering/design/GTM, translate customer pain points into requirements, define success metrics, iterate using data, and drive adoption through close customer collaboration and cross-functional alignment.

Lead and scale an SMB Customer Success team executing a high-velocity, data-driven motion across onboarding, adoption, renewals, and upsells. Hire and coach CSMs, build playbooks and tooling, own retention and expansion KPIs, handle escalations, and translate customer patterns into product and process improvements while carrying a team quota as a player-coach.