Jobs at Selector

Leads technical discovery, solution architecture, proof-of-concept development, integrations, and production deployments for enterprise customers using an operational intelligence platform. Builds data pipelines, dashboards, analytics, and workflows across network, cloud, and application environments. Partners with Sales, Product, and Engineering teams, troubleshoots complex issues, supports customer adoption, develops deployment best practices, and mentors technical teams. Travel to customer and company locations is required as needed.

Build and lead Selector AI’s Incident & Escalation function by defining operating models, severity standards, workflows, escalation paths, customer communications, and incident metrics. Run critical incident response, develop Incident Commanders, drive post-incident corrective actions, and establish accountability across NOC, SRE, Engineering, Product, Support, and Account teams. Use automation and AI to improve detection, triage, investigation, and response while converting recurring issues into measurable product and engineering improvements.

Own technical customer success from proof of concept through production adoption and expansion. Serve as the primary technical advisor, lead architecture and technical strategy, translate business requirements into technical specifications, conduct workshops and onboarding, troubleshoot complex infrastructure issues, and coordinate with Customer Success, Sales, Product, and Engineering. Support enterprise networking, observability, integrations, APIs, and AI-driven workflows while advocating for customer needs and roadmap priorities.

Design and maintain automated test frameworks for network observability platforms. Define functional, integration, performance, scalability, and regression strategies; integrate testing into CI/CD pipelines; analyze failures; and improve quality metrics. Collaborate across engineering, SRE, DevOps, sales, and support teams while mentoring engineers. Validate network behaviors using logs, metrics, and traces, supporting reliable and scalable distributed systems.

The Senior Sales Engineer will deliver technical presentations, collaborate with sales teams, and provide post-sales support while building relationships with clients.

The Business Development Representative will generate leads, nurture prospects, and build relationships to support the sales team's success. Responsibilities include utilizing various tools for lead generation, managing the sales pipeline, and setting up meetings between prospects and sales executives.

The Product Manager is responsible for developing AIOps solutions for enterprise clients, collaborating across teams to enhance product capabilities and address operational challenges in network, infrastructure, and cloud environments.

The Customer Success Engineer ensures customer satisfaction and adoption of the Selector platform through support, guidance, and collaboration with the customer's teams.

The Product Manager will engage with enterprise customers to develop AIOps solutions for network and infrastructure monitoring, driving product roadmap and collaborating across teams to solve operational pain points and deliver enterprise-class capabilities.

The Director of Customer Success Operations oversees systems and processes for Customer Success, ensuring efficient execution across the customer lifecycle and enabling teams to focus on customer engagement.