Jobs at The ICE Group

Lead the company-wide quality engineering agenda by establishing test-driven practices, designing testing strategies and automation, defining release-readiness standards, improving quality metrics, and partnering across engineering, support, and sales. The role combines hands-on quality engineering with strategic influence, customer advocacy, risk management, and culture change across distributed technology teams.

Manage and optimize a large AWS infrastructure, addressing scalability and availability concerns while preparing for significant growth. Lead systems management and automation efforts, collaborate with data science, computer vision, machine learning, and software teams, and improve the engineering lifecycle. The role also involves connecting cloud infrastructure with IoT and using technologies such as Docker, Ansible, Python, and database systems.

Manage monthly, quarterly, and annual close processes, including journal entries, reconciliations, financial analysis, reporting, consolidations, revenue recognition, commissions, budgeting, tax support, audits, and internal controls. The role partners with Finance, supports overseas entity consolidation, improves accounting processes, and contributes to special projects in a fast-paced startup environment.

Serve as a West Coast pre-sales Solution Architect supporting customers, VAR partners, and sales teams. Design and demonstrate virtualization and desktop solutions, gather requirements, present technical architectures, support installations, develop best practices, and create technical documentation. Train partners, evangelize the company through events and written content, collaborate with engineering and marketing, and prioritize customer success.

Manage and scale AWS infrastructure, improving availability, scalability, and system performance. Lead systems management and optimization across engineering teams, connect cloud infrastructure with IoT hardware, and streamline development workflows through DevOps practices. The role requires strong Python and scripting skills, AWS expertise, automation frameworks, relational databases, networking fundamentals, and container technologies.

Lead customer success for advanced analytics-based SaaS deployments, initially managing strategic enterprise accounts and growing into leading a Customer Success team. Responsibilities include driving customer adoption, planning and tracking complex cross-functional rollouts, presenting success metrics, supporting retention, identifying expansion opportunities, collaborating with Sales, and translating customer requirements into successful implementations.

Lead a small Customer Success team delivering SaaS energy management solutions to strategic utility customers worldwide. Manage client engagement, complex rollouts, project planning, adoption, retention, success metrics, and expansion opportunities. Collaborate with Sales and internal stakeholders, present engagement status, translate customer requirements into successful implementations, and develop management skills toward becoming a Director of Customer Success.