Serve as a West Coast pre-sales Solution Architect supporting customers, VAR partners, and sales teams. Design and demonstrate virtualization and desktop solutions, gather requirements, present technical architectures, support installations, develop best practices, and create technical documentation. Train partners, evangelize the company through events and written content, collaborate with engineering and marketing, and prioritize customer success.
Company Description
The ICE Group Client is a leader in management software for mobilizing applications,
Their patented application technology works with apps so IT departments only have to manage them once, across any platform (static and mobile), with simplicity and compatibility.
Growing like a weed, the ICE Group Client provides their customers with the ability to manage applications on-premises.
ICE Group Client is seeking an experienced Virtualization professional to take on the role of our West Coast Solution Architect. This role requires someone with experience with multiple technologies such as virtualization, networking, and storage, and who has designed, implemented or managed virtual solutions for customers.
You will work independently on various efforts including pre-sales activities, customer requirements gathering, working with engineering on behalf of customers, and the development of best practices and reference architectures. This is a pre-sales role for a serious technical person that is willing to assist with sales efforts and customer installs while working with both our support and sales organizations.
Responsibilities Include
- Work with VAR partners and customers to develop and implement the company’s best practices and optimal configurations
- Act as an evangelist – this will include speaking in public forums and events and writing articles, blogs and whitepapers
- Train VARs and other partners through hands-on knowledge transfer and training sessions
- Participate in remote (Webex/GotoMeeting) sessions with potential customers to demonstrate the product
- Elicit, document and analyze customer requirements for desktop solutions
- Present / whiteboard technical solutions to all levels of an organization
- Support customer and VAR installations by acting as a ICE Group Client infrastructure and implementation expert
- Work with the sales team as a technical resource in support of the sales efforts
- Work collaboratively with other internal groups such as marketing and engineering to provide product positioning and technical requirements
- Put customer success first above all else
- Virtualization expertise: 2+ years of designing/implementing virtual solutions (VMware Infrastructure preferred but other platforms knowledge is beneficial)
- Knowledge and/or hands on experience with VMware View and Citrix XenDesktop OR XenDesktop and another virtual desktop infrastructure platform
- Understanding of existing management tools and processes
- Knowledge of Active Directory, GPOs, security, and management
- Knowledge of desktop resource and system requirements (CPU, memory, disk subsystem, networking)
- Understanding of existing deployment and management tools for both virtual and physical desktops
- Basic understanding of existing application deployment methods/technology
- Experience in setting and managing customer expectations and working directly with both their technical and management teams
- Proven ability to scope and write technical documentation (whitepapers, design guides, KB articles)
- Ability to work unsupervised and manage your own schedule based on priorities set by the management team
- Passion for customer success, and willingness to go the “extra mile” to satisfy customers
- Excellent organizational, customer service, communication, and account management skills
- Ability to work under pressure and respond quickly to changing situations
All your information will be kept confidential according to EEO guidelines.
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