The Senior Support Engineer leads high-impact technical escalations, mentors team members, and advocates for customer solutions while driving innovations in service delivery through AI and automation.

The Senior Support Engineer assists customers with technical issues, manages complex solutions, mentors team members, and collaborates with various stakeholders to improve product quality and support processes.

Responsible for maintaining FedRAMP-compliant infrastructure, collaborating with software engineers, and ensuring system availability and security. Duties include infrastructure design, automation, monitoring, and incident response.

Lead and develop a talented SRE team while ensuring compliance with FedRAMP regulations and collaborating across teams for security and operations.

Responsible for maintaining FedRAMP compliant services, designing infrastructure, monitoring systems, and ensuring security for federal regions, while driving automation and collaboration with development teams.

As a Machine Learning Engineer at Cisco ThousandEyes, you will develop, evaluate, and implement AI/ML models, including Deep Learning and Large Language Models, and manage large-scale ML pipelines.

Design and deliver components for a real-time data platform, focusing on processing events, enhancing anomaly detection, and improving system reliability.

The Head of Product Design at Cisco ThousandEyes will manage a design team, oversee design projects, and improve data visualization for user experience.

Lead a team of Solutions Engineers at Cisco, providing technical sales leadership, enhancing team collaboration, and driving customer interactions with ThousandEyes technology.