Jobs at Uber

Own end-to-end Improve Prevention programs that use AI-generated signals and operational findings to reduce recurring customer support issues. Lead cross-functional projects, establish standards and governance, define measurement frameworks, operationalize AI-enabled workflows, improve knowledge and escalation systems, drive stakeholder accountability, and communicate program performance and outcomes to senior leaders.

Build and grow strategic enterprise partnerships, delivering measurable business value and platform reliability. Use SQL, Excel, and analytical problem-solving to identify operational issues, develop execution plans, and improve partner outcomes. Advocate for product enhancements, resolve cross-functional bottlenecks, and collaborate with operations, product, and legal teams. Adapt strategies amid ambiguity and shifting market conditions while driving operational excellence across a high-value customer portfolio.

Lead Uber’s security strategy and engineering for AI systems, including LLMs, agents, and AI-driven infrastructure. Design and ship secure, scalable systems; establish architecture for identity, access, monitoring, threat detection, data protection, and zero trust; investigate incidents; influence company-wide engineering practices; mentor senior engineers; and partner with security, infrastructure, product, and AI/ML leaders. The role requires 10+ years of software engineering experience and deep cybersecurity expertise.

Design and build Uber’s capacity planning systems, including forecasting models, data pipelines, and services managing infrastructure capacity and spend plans. Reconcile data across Finance and engineering systems, lead multi-team initiatives, ensure production reliability, improve monitoring and data quality, and mentor engineers. Collaborate with Product, Data Science, Finance, and infrastructure teams to translate budgets and growth scenarios into reliable technical roadmaps.

Manages high-priority customer and executive escalations from intake through resolution across global regions. Coordinates cross-functional teams, communicates with internal and external stakeholders, reviews executive-ready documentation, identifies operational gaps, and supports process improvements. Participates in a 24/7 on-call rotation and manages support agents through coaching, performance expectations, and professional development.

Own a strategic growth area for Uber for Business by defining strategy, developing go-to-market plans, partnering on product and operational infrastructure, and leading cross-functional launches. Build reporting and analyze SQL-based metrics to inform business decisions, communicate insights to leadership, and drive execution across Product, Sales, Marketing, and Operations.

Leads Uber’s claims quality and compliance strategy, including FNOL quality assurance, SOX controls, audit readiness, and oversight of external claims partners. Builds and coaches a quality and compliance team, establishes governance and performance measures, manages audits, strengthens carrier and administrator accountability, and drives cross-functional process, tooling, and training improvements. Advises senior stakeholders on claims practices, regulatory developments, risks, and operating capacity.

Build and maintain Uber’s web platform foundation, including monorepo build systems, CI/CD, developer tooling, testing, and release infrastructure. Improve build speed, reliability, scalability, security, and reproducibility across thousands of engineers. Lead fleet-wide framework changes, shape technical direction through design documents, contribute to open source, mentor engineers, and deliver company-wide technical initiatives.

Owns integrations between upstream financial systems and downstream consumers. Designs technical solutions for Oracle EBS, HFM, and FCCS changes; develops and maintains data pipelines; coordinates testing, cutovers, monitoring, alerting, and data quality controls; and advises finance and accounting stakeholders on downstream impacts. The role bridges financial systems expertise with application development and data engineering to ensure accurate, stable financial reporting.

Own digital advertising campaign strategy, setup, trafficking, pacing, optimization, QA, and troubleshooting. Partner with Sales and Account Managers to translate advertiser performance into recommendations, upsell opportunities, and account growth. Coordinate offshore Ad Operations teams, resolve technical issues with Engineering and Product, develop SOPs and training materials, and support testing and launches of new advertising products and tools.

Coach tenured Account Executives and Account Managers through individualized coaching, training, role plays, and feedback. Use performance data, manager input, call reviews, and sales technology insights to identify skill gaps and improve prospecting, discovery, pipeline management, negotiation, retention, and account growth. Partner with commercial leaders and frontline managers to deliver targeted enablement programs, measure progress, reinforce effective tool usage, and surface broader process or product opportunities.

Design and build Uber’s large-scale machine learning training infrastructure, addressing challenges involving massive datasets, models, distributed systems, and GPU resources. Mentor engineers, establish technical standards, review architectures and code, optimize performance and utilization through statistical analysis, and develop tools that improve engineering velocity. Lead complex projects from inception through global productionization while coordinating with Product, Data Science, and Operations teams.

Facilitate and coordinate 60-day onboarding for Account Executives and Account Managers. Deliver workshops, role plays, call reviews, and coaching on core commercial skills while supporting early productivity. Partner with managers and subject matter experts, track cohort progress and performance data, maintain onboarding resources, and recommend improvements. Provide hands-on office support and reinforce effective use of Salesforce, Seismic, conversational intelligence, and approved AI tools.

Own an enterprise restaurant-partner book of business, driving revenue through upselling and cross-selling. Develop account sales strategies, lead complex presentations and negotiations, build C-suite relationships, coordinate with product, marketing, and customer success teams, and manage forecasting and pipelines. The role requires sustained performance against high-value sales targets in a fast-paced environment.

Own the vision, roadmap, and delivery of Uber Mobility Matching products that connect riders and drivers. Define requirements, metrics, hypotheses, and experiments; balance wait times, pickup efficiency, driver choice, and marketplace health; and partner with Engineering, Data Science, Design, and Operations. Lead initiatives from problem definition through launch and iteration, using research, marketplace data, optimization models, and A/B testing to improve rider and driver outcomes.

Leads AM tooling and digital transformation initiatives by evaluating build-versus-buy options, defining requirements with Product and Engineering, consolidating legacy applications, and managing global software rollouts. Develops adoption strategies, training, and change management programs while tracking utilization, efficiency, user satisfaction, and ROI. Serves as the bridge between commercial users and technical teams to improve workflows and create a unified Account Management workspace.

Own Uber’s global relocation and immigration service delivery strategy and execution. Lead executive relocation support, manage GRI business partners and external vendors, oversee compliance and service metrics, improve operations, and develop content strategies. Partner with Talent Acquisition, People & Places, Legal, Finance, and regional stakeholders to support international talent priorities and continuously enhance the global mobility program.

Leads global accounting operations, including month-end close, reconciliations, reporting, technical accounting, SOX controls, and audit readiness. Manages Senior Accountants and drives financial systems automation and process improvements with FinTech, Tax, Payroll, and Financial Risk Management partners. Resolves complex accounting issues, supports scalable processes across global entities, and develops team performance in a fast-paced technology environment.

Lead global B2B credit risk management, controlling customer exposure and approving credit limits, payment terms, plans, and extensions. Manage a team, monitor creditworthiness, analyze financial statements, oversee agencies and AFDA calculations, and partner globally with Sales, Operations, Finance, Accounting, and IT. Drive process improvement, AI automation, stakeholder negotiation, compliance, and financial risk mitigation.

Supports Uber’s Tech and AI business development organization through partnership analysis, deal strategy, pipeline management, reporting, governance, and operational planning. The role synthesizes complex information into business insights, tracks deal performance and financial impacts, manages approval processes, launches foundational tools, and influences cross-functional stakeholders and senior executives.