Own relationships with key enterprise customers, serving as a trusted advisor and primary contact. Drive product adoption, customer value, retention, and expansion opportunities while developing success plans and measurable business outcomes. Share customer insights with Product and Sales, build stakeholder relationships, increase usage, and prevent churn across a portfolio of accounts.
Account Director
Customer · USA-Remote - Bonus if you are Boston/NYC/L.A · Full-time
About the roleWe're looking for an Account Director, reporting to our VP of Account Management, to own relationships with key customers. You'll make sure they get full value from Newton, and then help them get even more.
In this role, you will:- Serve as the trusted advisor and main point of contact for a portfolio of accounts.
- Drive adoption and track the value customers get from Newton.
- Find and grow expansion opportunities.
- Share customer insights with Product and Sales.
- Have 7+ years in account management, customer success, or consulting in media or measurement.
- Have a track record of growing and retaining enterprise accounts.
- Can connect product capabilities to business outcomes.
- Are an AI enthusiast who's passionate about solving customer pain points.
In your first 90 days:
- You've built strong relationships with key stakeholders across your accounts.
- Each account has a success plan with clear value goals.
- You've identified clear expansion opportunities across your accounts.
In your first year:
- Your portfolio shows strong NRR with no preventable churn.
- You've driven meaningful expansion revenue.
- Customers can point to measurable business results from Newton.
- Product usage and adoption are growing across your accounts.
Newton Research is a fast-growing software start-up founded by repeat entrepreneurs and well-funded by blue chip venture capital firms. We are building the next generation of the closed loop media lifecycle, developing AI agents that leverage the latest in LLMs and generative AI with specialized knowledge. Our products generate actionable business insights for our customers and partners, assisting in each step of the media planning, buying and measurement lifecycle.
Compensation$202,500-$270,000 OTE + Equity & benefits
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