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Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.
Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?
Job Summary:
Real Chemistry is looking for an Account Director to join our growing team!
The Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate for this role has prior agency experience, a stellar client services reputation and is passionate about learning about health care. In addition to leading client engagements, they will manage and galvanize cross-functional team members to work effectively, drive results and integrated solutions, and help our Executive Communications Practice deliver client satisfaction.
This position is ideally based in or around one of our US offices on Eastern or Central time—including New York City, Boston, Chicago— with opportunity to work remotely within the US.
What you’ll do:
Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations.
Initiate ongoing communication with clients to manage expectations and coaching engagement schedules with the Executive Communications Team; ensure staffing resources and performance expectations are met; provide strategic counsel.
Contribute to overall client financial management; establish and meet internal client revenue targets.
Provide proactive counsel on research findings, gain consensus on creative ideas, and develop initiatives.
Lead multiple client engagements of varying sizes in a fast-paced environment.
Collaborate to drive strategic solutions that respond to business and communications challenges.
Identify new opportunities to help Real Chemistry’s business and brand within the Executive Communications Team.
Build thoughtful, clear, concise decks and client-facing materials that outline business objectives.
Thoroughly understand our capabilities and demonstrate a passion for healthcare, digital, and communications to help spot opportunities for the client to achieve greater success, reach a broader audience, and use all the tools at their disposal.
Encourage and lead internal teams to ensure technical and operational excellence in all executions.
Manage execution and project challenges, utilizing technical and influence skills to problem solve and keep projects timely and on-budget
Partner throughout the business to streamline, elevate, and innovate our tactical processes.
Partner with shared service leads to identify, develop and grow integrated business (social media/digital, content) through trend-spotting, strategic recommendations, and introducing clients to the full scope of Real Chemistry’s capabilities.
Develop understanding of the pitch process.
Lead account and cross-functional teams to encourage excellence and integrity in all matters.
Empower teams through engaging and active management and career development practices.
Set clear performance objectives and utilize all management tools to communicate alignment and performance measures.
This position is a perfect fit for you if:
Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
You are proactive, driven, and resourceful with strong prioritization skills.
You are highly organized self-starter, able to work independently and under tight deadlines. Have a keen eye for detail, the ability to toggle between projects in a fast paced environment.
What you should have:
Bachelor’s degree in communications, marketing or a related field or equivalent experience is required.
6-8 years in a professional environment within the public relations, communications, and / or advertising industries.
Proficiency in the constantly evolving communications landscape and the impact to clients’ business.
Exceptional project management skills; demonstrated ability to meet timelines, prioritize, and manage detailed budgets.
Outstanding business communication skills. Able to communicate critical information to management and the client.
Proven ability to lead account teams and become a trusted client partner.
Experience identifying organic new business; some exposure to new business pitch work.
Some management experience of junior staff required – interns, associates.
High energy, able to effectively operate in fast-paced, growing and evolving environment
The position may require some domestic travel for client meetings and conferences (10 percent).
Pay Range: $98,000 - $118,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, and flexible PTO. Other perks include student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at: www.realchemistrybenefits.com
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.
Real Chemistry San Francisco, California, USA Office
595 Market Street, San Francisco, California, United States, 94105
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