Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
In this role, you'll be a key player in driving Fin's growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale.
What will I be doing?- Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market
- Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals
- Provide timely and accurate forecasts and clear visibility on revenue performance
- Stay updated on product knowledge and evolving processes
- Develop and deliver tailored product demos to address each client’s unique challenges and needs
- Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners
- Focus on exceeding sales targets and demonstrating competitiveness.
- Engage in team development and mentoring.
- Represent the voice of the customer to cross-functional teams (Marketing, Product).
- Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
- Adapt quickly to changes in market conditions, customer needs, and product updates
- Use creative problem-solving to overcome obstacles and close deals
- Leverage sales tools and CRM software to track leads, progress, and activities
- Negotiate contract terms to close deals while maintaining healthy margins
- Exhibit grit and determination to succeed, overcoming challenges and driving results.
- Willingness to travel within the country to support client needs and business objectives
- 4+ years of experience as an Account Executive.
- 2+ years of SaaS experience selling similar products.
- Must be fluent in Portuguese; proficiency in Spanish is also a plus.
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communication
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
- Ability to close net new business in a competitive landscape
- Exhibits a growth mindset, intellectual curiosity, and ambition
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
*Proof of eligibility to work in the United States is required.
The OTE range for candidates within the San Francisco Bay Area is $226,000-$270,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Intercom San Francisco, California, USA Office
The SF office is located in the bustling SoMa district. It's just off Market Street, a 2 minute walk from Montgomery BART and Muni. The area is dotted with amazing dining spots, although our Workplace Experience team also looks after us with tons of delicious food, drink and snacks.
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