Similar Jobs
Who we are
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
What we look for in this role:
We’re looking for an entrepreneurial, enthusiastic individual to join our quickly growing Client Success team. As an Account Executive, you will focus on building and cultivating deep client relationships and lead the strategic vision to ensure the long-term health of mid-market employer clients, resulting in long-term partnerships. You will have direct responsibility for client renewals, contracting lifecycle and product and membership expansions. This role is perfect for a high performer with a proven track record of success in retention, client satisfaction and revenue growth.
What you’ll do:
You will own all aspects of the client relationship – strategic and tactical – while driving member engagement in Transcarent Care Experiences.
- Build trusted relationships with clients and stakeholders proactively managing service delivery to accomplish client goals of clinical quality and financial outcomes yielding satisfaction, profitability, and retention.
- Own the client relationship from deal closure, through implementation, to ongoing success, assuring client loyalty as measured by high client satisfaction scores.
- Become a trusted advisor to the client by developing a deep understanding of the client’s benefits ecosystem.
- Develop, maintain and present quarterly and/or annual account development strategies.
- Identify and advance growth opportunities to achieve attainable upselling objectives through a consultative selling approach.
- Manage end-to-end renewal and retention strategy.
- Leverage Salesforce to track activity and maintain an accurate pipeline and revenue forecast – rigor and discipline is a must.
- Plan for and carry out highly effective client meetings and presentations that educate clients and consultants on Transcarent's end-to-end health and care experience platform.
- Synthesize client reporting data that crafts a story of value delivery, clinical and financial outcomes, and overall performance.
- Collaborate with the client and internal teams to develop a comprehensive marketing and member engagement strategy to increase member participation and utilization.
- Identify and convert key client contacts into Transcarent advocates, securing their participation in reference activities.
- Develop and lead client training, including open enrollment events, benefit fairs, union events, and leadership meetings, both onsite and virtual, to promote Transcarent services.
- Champion client needs within the organization and inspire a company-wide culture of client success.
- Form and implement predictable, repeatable, and scalable processes, establishing an infrastructure that integrates efforts and accountabilities to improve Client Success framework.
What we’re looking for:
- 10+ years’ experience in Client Success
- Experience working in the healthcare or benefits industry with advanced knowledge of the employer health and wellness space. Start-up experience preferred.
- Demonstrated record of accomplishment of high levels of retention, satisfaction, and expansion/revenue growth in the large enterprise, mid-market and/or labor market segments.
- Experience developing and managing trusted advisor relationships with client stakeholders, including C-suite, to fully understand the client’s business strategy and measures of success.
- Proven ability to drive change within complex organizations.
- Strong analytical skills and data driven mindset focused on translating data into meaningful insights.
- Flexibility and agility to work cross-functionally in a fast-paced environment.
- A process-focused approach, with strong problem-solving skills and keen attention to detail.
- Exceptional communication and presentation skills.
- CRM experience, preferably Salesforce.
- Ability to execute and prioritize multiple, competing priorities in a high growth environment.
- Experienced with and able to effectively manage ambiguity.
- Ability to travel at least 30% of the time, with overnight travel included.
- Bachelor's degree in business or related field.
- This is a remote position.
As a remote position, the salary range for this role is:
$130,000—$152,500 USD
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
Transcarent San Francisco, California, USA Office
San Francisco, CA, United States
What you need to know about the San Francisco Tech Scene
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
