Account Manager - Refuse Sector – West Region

Summary 

Manage existing refuse sector accounts and generate sales of Clean Energy products and services including but not limited to compressed natural gas (CNG), liquefied natural gas (LNG), renewable natural gas (RNG), fueling stations, and maintenance services in a specific market segment(s) as defined above by performing the following duties. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage existing refuse contracts and seek out, sell, and close new and renewal contract opportunities.
• Establish, manage and grow relationships with various prospects, clients, and partners in the natural gas for transportation fuel industry.
• Establish and develop relationships with local decision makers (i.e. city council members, fleet managers, public works directors, etc.).
• Educate the economic and health benefits of natural gas vehicles to local communities, city councils and trade associations.
• Market to new and existing customers through creation, development, and implementation of various business solutions.
• Coordinate planning of marketing promotions, including advertising, and special sales.
• Travel throughout assigned territory to call on regular and prospective customers to solicit orders and communicate with customers by phone and email.
• Forecast and estimate demand for proposed projects based on market research and consumer trends.
• Develop and deliver proposals and presentations on company services to small, medium and large groups.
• Draft, develop, negotiate, review and understand station contracts and fueling agreements.
• Provide input to the management team on new product or service features to be developed to meet current and future customer needs.
• Work closely with the Engineering department on development of assigned projects.
• Work closely with Operations department on station operations and performance.
• Keep account activities, Customer Relationship Management (CRM) records and activities, and literature up-to-date.
• Other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience   

Bachelor’s Degree plus a minimum of 5 years of sales and/or account management experience.  Technical sales or government contracting experience helpful, or equivalent combination of education and experience.  Experience with reading and understanding financial statements desirable.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills 

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability  

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills   

Knowledge, skills, and experience with Microsoft Office (PowerPoint, Outlook, Word, Excel), Internet, Social Media, and CRM systems (we use Microsoft Dynamics). 

Certificates, Licenses, Registrations 

None required.

Competencies

To perform the job successfully, an individual should demonstrate the following behaviors:

Quality:  Consistently produces high quality work (accurate, neat, and thorough). Strives to improve productivity, processes and quality. Demonstrates strong knowledge and skills related to the job. Presents a professional image with dress, demeanor, and manners. Maintains clean work space, company equipment and company vehicles. Safety is a high priority; performs job safely.

Communication: Communicates clearly, concisely, effectively, professionally and timely.  

Exhibits good listening and comprehension skills. Keeps others appropriately informed and shares ideas even when unpopular.  Listens to what others have to say.  Maintains open and active communication with colleagues. Effectively uses knowledge and experience in asking, probing, and anticipating issues to ensure quality is provided.

Teamwork:  Fosters the spirit of working with each other.  Displays respect, courtesy, politeness, tact, and openness. Handles conflict in an appropriate and professional manner. Builds relationships, promotes cohesiveness, models collaboration with others.  Considers impact and issues for our customer and other departments.  Engages other impacted departments early for solutions.

Persistence:  Develops workable alternatives and solutions. Exhibits persistence in following assignments through to completion. Promotes process improvements.

Reliable:  Responds in a timely manner.  Is honest, ethical, value-driven and trustworthy. Keeps commitments made, completes assignments and meets deadlines. Accountable--Takes responsibility for own actions and performance. Meets attendance and punctuality guidelines. Available and accessible.

Entrepreneurial:  Takes initiative and appropriate action.  Is engaged and committed to achieving the company’s mission. Pursues better ways to get things done and takes appropriate risks. Keeps up to date with competitor information and market trends. Controls costs and thinks in terms of profit, loss and added value. Is committed to the satisfaction of customers.

Leadership:  Provides clear direction around a vision.  Creates actionable plans and is proactive & anticipatory.  Demonstrates innovative approaches and solutions.  Is an example for employees and others.  Accepts responsibility for individual and team performance.  Makes appropriate and timely decisions and takes action on decisions.   Sets clear and reasonable performance expectations. Motivates and empowers others.  Delegates tasks appropriately.  Recruits staff of a high caliber.  Provides feedback to subordinates that is timely and direct.  Recognizes subordinates for their contributions and effort. Encourages continuous growth and learning in others.  Shows respect for others and their ideas.  Helps others manage through change.

Passion:  Is excited and creates enthusiasm about the company’s future.  Promotes a sense of company pride.  Displays sense of pride in the department and its contributions.  Displays passion for the job.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is frequently required to walk and sit.  The employee is occasionally required to stand.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Always practice good judgment and refer to the safety guidelines.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Always practice good judgment and refer to the safety guidelines.

The noise level in the work environment is usually moderate.