Own renewals, expansions, upsells, pricing negotiations, and revenue outcomes across customer accounts. Build a repeatable expansion playbook, partner with Customer Success Managers on account strategy, engage CFOs and finance teams, track account health signals, and develop enough product fluency to discuss implementations and technical questions credibly. Identify at-risk accounts and coordinate retention strategies with leadership.
🔍 What we're looking for
This is Aleph's first Account Manager hire. You'll own the revenue side of our customer relationships -renewals, expansions, upsells- working directly with finance teams who hold vendors to a high standard and can tell the difference between a good pitch and genuine expertise.
You're not walking into a blank slate. We have better-than-benchmark churn and NDR, a CS team that runs deep implementations, and customers who are genuinely happy with the product. What we're missing is someone to formalize the expansion motion, build it into a repeatable playbook, and own it going forward.
That means showing up credibly on two fronts: you can hold a commercial conversation with a CFO, and you can sit in a product implementation review and actually follow along.
This is a remote role open to candidates based anywhere in the US or Canada.
🧑💼 What you'll be doing
- Own the end-to-end renewal process for a portfolio of accounts
- Formalize our expansion playbook and scale it -- identify where growth potential lives, design the motion, execute it yourself
- Partner with CSMs on account strategy; you bring the commercial angle, they bring the implementation depth
- Engage directly with finance teams and economic buyers -- understand their workflows, speak their language, and connect Aleph's value to outcomes they actually care about
- Run pricing conversations and negotiate renewals and expansions with confidence
- Develop enough product fluency to discuss implementation details credibly and handle technical questions without flinching
- Track account health signals: usage trends, AI adoption, seat utilization, QBR context
- Flag at-risk accounts early and work with CSMs and leadership on save strategies
📋 What you bring
- You’re in a commercial role today, likely as a CSM, Account Manager, or Account Executive
- You’ve carried a quota and owned real revenue outcomes, whether through renewals, expansions, new business, or a combination of them
- You have either direct FP&A experience -ideally on a finance team at a software company- OR a high-rigor background in consulting, investment banking, or private equity
- You’re high slope and high ownership, with a track record of growing quickly in demanding environments
- You can go deep with CFOs and FP&A teams and speak their language from genuine understanding
Similar Jobs
Fintech • Software
Owner of renewals, expansions, and upsells for a portfolio of FP&A customers. Build and scale an expansion playbook, run pricing and negotiations, partner with CSMs on account strategy, track account health and flag at-risk customers, and develop product fluency to handle technical questions with finance teams and economic buyers.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Build and operate scalable, customer-facing full-stack software for Samsara’s safety products. The role involves developing web, mobile, API, and platform capabilities; integrating LLMs, agentic workflows, and RAG; evaluating AI quality; and improving reliability, scalability, and operational health. The engineer collaborates with Product, Design, ML, and platform teams while owning features from concept through production.
Top Skills:
AWSAzureEinoGoGCPGraphQLJavaLangfuseLlmsMySQLPythonRagReactReact NativeTypescript
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Owns the global procure-to-pay function across procurement operations, accounts payable, supplier onboarding, payments, controls, and financial close. Establishes governance, KPIs, SLAs, SOX compliance, supplier risk standards, payment integrity, and automation initiatives. The role manages vendor relationships, working capital optimization, executive reporting, stakeholder satisfaction, and a distributed team. Responsibilities include hiring, coaching, training, succession planning, process improvement, and scaling P2P operations across multi-entity and multi-currency environments.
Top Skills:
Ai AutomationAribaCoupaErpLean Six SigmaNetSuiteProcure-To-Pay PlatformsZip
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
