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Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
Manages a portfolio of mid-market accounts, driving renewals, expansion revenue, and recurring sales growth. Owns the post-sale commercial relationship, identifies opportunities, negotiates contracts, maintains CRM data, and manages at-risk accounts. Partners with Customer Success, Implementations, Training, and Support teams to strengthen client relationships and demonstrate solution value. Requires approximately 40% travel.
Top Skills:
CRM
Insurance • Financial Services
Manages strategic group benefits client accounts as the primary contact, resolving issues, coordinating renewals, preparing reports and stewardship presentations, and partnering with internal teams, brokers, underwriters, and third-party administrators. The role supports client retention and growth, improves administrative processes, maintains Salesforce records, escalates complex issues, and mentors junior account managers. This is a remote position requiring strong insurance benefits knowledge, organization, communication, and client relationship management skills.
Top Skills:
ExcelMicrosoft Office SuiteMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSalesforce
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
Own renewal strategies and lifecycle execution for a SaaS customer portfolio. Manage negotiations, contracts, pricing guidance, forecasts, and customer or partner issues while identifying upsell and cross-sell opportunities. Partner with Sales, Customer Success, Channel, and Finance to drive retention and recurring revenue. Use Salesforce, Clari, and internal tools to analyze account performance and forecast renewals.
Top Skills:
ClariCrm SystemsSalesforce
As an Account Manager, you will play a critical role in managing and developing customer accounts, ensuring business objectives are met while fostering strong customer relationships. You will be accountable for sales targets across multiple portfolios or specific accounts, identifying new business opportunities, and collaborating with internal teams to deliver solutions. This position requires strategic thinking, problem-solving, and leadership capabilities to influence stakeholders and drive success in a dynamic business environment.
- Achieve financial objectives and sales targets for assigned customer accounts or portfolios.
- Identify and develop new business opportunities in collaboration with pre-sales experts.
- Build and maintain strong relationships with key stakeholders within customer organizations.
- Coordinate activities across sales, pre-sales, and other functions to meet business objectives.
- Participate in pricing strategies and contract negotiations to secure orders.
- Contribute to the LoA (Limits of Authority) process from a business and commercial perspective.
- Solve complex problems using analytical thought and judgment to improve processes and services.
- Lead cross-functional deal teams, managing risks and resource requirements effectively.
- Provide measurable input into new products, processes, and operational plans to support organizational strategies.
- Strong sales and account management expertise with a proven track record of achieving targets.
- Experience in selling Optical and IP technology
- Ability to identify and develop new business opportunities in competitive markets.
- Excellent communication and negotiation skills, including interaction with executive leadership.
- Strategic thinking and problem-solving capabilities to address complex challenges.
- Leadership skills to manage cross-functional teams and influence stakeholders effectively.
- Deep understanding of organizational processes, market knowledge, and customer objectives.
- Cross-cultural knowledge and global mindset to navigate diverse business environments.
- Advanced analytical skills to interpret business challenges and recommend best practices.
- Minimum 5-8 years of relevant experience and/or a graduate/postgraduate degree in a related field.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
