Similar Jobs
Artificial Intelligence • Automotive • Computer Vision • Information Technology • Internet of Things • Logistics • Software
Drive revenue through strategic AWS partnerships and direct enterprise sales: build joint value propositions, execute co-sell strategies, leverage AWS Marketplace and funding, qualify and close SaaS opportunities, and manage relationships with AWS field teams and large enterprise accounts.
Top Skills:
AWSAws MarketplaceSaaS
Information Technology • Cybersecurity
Manage and grow relationships with MSP and service-provider partners to drive expansion, retention, and partner satisfaction. Act as a trusted advisor, hit quota for renewals and expansion, and maintain strong multi-contact partner relationships while reinforcing company culture.
Top Skills:
Salesforce
Productivity • Software • App development • Automation
Manage and grow a portfolio of large enterprise B2B SaaS customers across North America. Build executive relationships, develop account plans, drive expansion/up-sell, lead cross-functional teams, manage renewals, and ensure measurable business outcomes and retention.
Top Skills:
Salesforce CRM
About Overwatch Mission Critical
Overwatch is a Service-Disabled Veteran-Owned Small Business (SDVOB), certified through the National Veterans Business Development Council (NVBDC). We provide construction professional services, talent acquisition, and general contractor support for the mission-critical infrastructure industry.
Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands. From high-end engineers to seasoned professionals, we deploy the talent you need to bring your data center online—safely, efficiently, and on time.
At Overwatch, it's more than a job. It's a purpose.
Role Overview:
The Account Manager is a key role responsible for managing and fostering customer relationships for Overwatch's Owner’s Representation and Construction Management services. Working in collaboration with the Sales Director and internal recruiters, the Account Manager will ensure a seamless customer experience by acting as the primary point of contact for client engagement throughout the candidate placement lifecycle.
This position plays a critical role in bridging client needs with internal operations, driving customer satisfaction, and ensuring successful placements.
Key Responsibilities:
Customer Relationship Management:
- Serve as the primary liaison between Overwatch and assigned customers.
- Collaborate with the Sales Director to understand customer scopes and engagement strategies.
- Conduct regular customer check-ins to assess satisfaction and address concerns.
Candidate Engagement Oversight:
- Own the customer engagement process for candidate placement, including:
- Organizing meet-and-greets between customers and candidates.
- Coordinating candidate start dates and ensuring timely onboarding.
- Managing closures of candidate placements and associated communication.
- Conducting pre-submission evaluations to align candidates with client expectations.
- Following up on candidate performance and satisfaction post-placement.
Collaboration with Recruiters:
- Partner with Overwatch Recruiters, who manage candidate relationships, to align on client needs and candidate fit.
- Provide feedback to recruiters based on customer input and candidate performance metrics.
Reporting & Analytics:
- Maintain accurate records of customer interactions, placements, and performance evaluations.
- Provide regular updates and reports to the Sales Director on customer engagement and service outcomes.
Process Improvement:
- Identify opportunities to improve customer engagement workflows.
- Work with internal teams to enhance service delivery and customer satisfaction.
Qualifications:
Education & Experience:
- Bachelor’s degree in Business, Marketing, or related field preferred.
- 3+ years of experience in account management, customer success, or related roles.
- Experience in staffing, recruitment, or construction management is a plus.
Skills & Competencies:
- Exceptional communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Customer-focused mindset with a proactive approach to problem-solving.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in CRM software (e.g., Salesforce) and other customer engagement tools.
Attributes:
- High level of professionalism and attention to detail.
- Results-driven and goal-oriented mindset.
- Adaptability and ability to thrive in a dynamic environment.
Benefits:
Overwatch Construction offers a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, life insurance, 401(k) retirement plan, paid time off, and relocation assistance available.
OVERWATCH is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. OVERWATCH considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
