Account Manager

The Role

TripleLift is seeking a Account Manager to join our growing team. The successful candidate will have a strong understanding of the programmatic landscape and will be well connected with DSPs, Agencies, and Brands. As a Account Manager, you will work on our most strategic holding company business. You will be well versed in all aspects of the TripleLift product suite and be able to build strategy and then effectively execute against them. You know how to think through a brand’s business needs and develop creative solutions. You love learning new technology and teaching it to others. You’re a jack-of- all-trades – you’re comfortable with campaign troubleshooting as you are with leading a client status call. The ideal candidate is passionate about driving the best client experience and thrives in a fast-paced startup environment.

Responsibilities

• Partner with your manager to define, achieve and exceed quarterly revenue and operational key results;
• Manage and grow a roster of high-profile accounts, while cultivating client relationships with key decision makers;
• Work closely with our sales team to rapidly onboard new customers as well as identify ways to grow current accounts;
• Serve as a resource for clients and internal teams on all aspects of TripleLift and the programmatic landscape;
• Become an expert on the use and best practices of TripleLift. Provide consultative services and offer recommendations and insights to clients on how to improve campaigns;
• Provide continual training and product updates to clients as new features are added;
• Work with Product Management to help define features and drive enhancements to the TripleLift offering;
• Partner cross-functionally with Campaign Management to provide materials for RFPs, inventory forecasting, and ad-hoc client requests 
• Establish robust relationships with the decision makers, influencers, and key members of ad ops/trading teams to continually understand business needs and provide troubleshooting best practices.

Desired Skills and Attributes

• Experience managing CPA, CPC, and CPM marketing campaigns;
• Strong troubleshooting, analytical, and problem-solving abilities;
• Strong oral and written communication skills; ability to present effectively across multiple levels in an organization including Strategy, Product and technical teams both externally & internally;
• Advanced experience in Excel and MS Office, including pivot tables and manipulation of large data sets.
• Expertise in working with RTB, DSPs, SSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus;
• Proven track record of growing accounts by forming a strong relationship with clients;
• Effective time management skills – ability to prioritize and meet deadlines;
• Ability to work individually and collaboratively to drive business forward;
• Strives for continued learning opportunities to build upon craft;
• Excellent organizational skills and attention to detail;
• Proven academic and/or professional achievement.
• Self-motivated starter who thrives in a fast-paced environment

Education Requirement

A Bachelor’s degree in advertising, communications, marketing, or a related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered.

Experience Requirement

3-5 years of online advertising experience required; 2+ years of client-facing experience