Provides customer service and issue resolution for Accounts Payable and Accounts Receivable inquiries. Reviews employee expense reports, creates and analyzes reports, recommends improvements, supports offshore staff, updates documentation, assists with process-change training, and participates in process improvement and cost-reduction initiatives. The role uses Oracle, Concur, and other business systems while collaborating with internal customers, vendors, and cross-functional teams.
Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoThis is a Customer Service Help Desk position in the Finance Service Center. In this role, you will be working closely with our business partners to resolve issues related to shipping. You will be answering questions for internal and external customers and vendors related to Accounts Payable and Accounts Receivable. Responsibilities also include reviewing employee expense reports and approving for reimbursement. The ideal candidate enjoys interacting with customers over the phone and in email. We are looking for a quick learner who can master navigating various systems, including Oracle and Concur, to provide resolutions.
The position is primarily remote; however, the Analyst must be able to work from the Scottsdale office when required.Pay Range: $21.24 - $28.31 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
The position is primarily remote; however, the Analyst must be able to work from the Scottsdale office when required.
What You'll Do:
- Interface with customers as the first point of contact to resolve customer service calls/queries/problems.
- Create and analyze reports and make recommendations to management based on findings.
- Support offshore staff by answering questions, providing training, and updating documentation as needed.
- Assist with training of business process changes as needed.
- Participate on teams for process improvement, cost reduction and issue resolution.
What You'll Bring:
- Bachelor's degree or an equivalent combination of education and experience.
- Typically requires 2-4 years of analytical or related business experience.
- Problem solving - identifying problems and reviewing related information to develop and evaluate options and implement solutions.
- Strong computer skills including all applications in Microsoft Office.
- Effective analytical, verbal, and written skills.
- Ability to identify and research problems and resolve with appropriate solutions.
- Ability to facilitate meetings with cross-functional teams.
- Experience with Oracle, SAP Concur and/or Service First preferred.
- General knowledge and understanding of accounting principles
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
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- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
