Manage customer invoicing, collections, cash application, account reconciliations, AR reporting, month-end close support, and audit documentation. Resolve billing disputes, monitor overdue accounts, investigate payment discrepancies, reconcile AR to the general ledger, analyze aging trends, and support bad debt analysis. The role also maintains internal controls, improves AR processes, and participates in ERP and system enhancement projects while collaborating across Sales, Customer Success, Billing, and Accounting.
We are looking for a detail-oriented Accounts Receivable Specialist to join our team! The Accounts Receivable Specialist is responsible for managing customer invoicing, collections, cash application, account reconciliations, and AR reporting to ensure timely and accurate recording of revenue and customer payments. The role works closely with Sales, Customer Success, Billing, and Accounting teams to resolve billing disputes, reduce outstanding receivables, and improve cash flow. Success in this role requires accountability, attention to detail, a proactive mindset, and strong problem-solving skills. The ideal candidate is eager to learn, works well independently, and collaborates effectively with cross-functional and global teams to meet changing business needs.
Duties & Responsibilities:
Billing & Invoicing (25%)
- Generate and distribute customer invoices accurately and timely in accordance with executed contracts and company policies.
- Review customer contracts and billing schedules to ensure correct billing terms, rates, quantities, and billing periods.
- Coordinate with Sales Operations and Customer Success teams to resolve billing discrepancies.
- Support recurring and non-recurring invoice generation and adjustments.
Collections & Customer Account Management (30%)
- Monitor customer aging reports and proactively follow up on overdue balances.
- Contact customers regarding outstanding invoices through email and phone communication.
- Maintain detailed collection notes and documentation.
- Escalate high-risk accounts and collection issues to management.
- Collaborate with customers to resolve payment disputes and billing inquiries.
- Support collection strategies to reduce DSO (Days Sales Outstanding) and improve cash collections.
Cash Application & Account Reconciliation (20%)
- Investigate and resolve unapplied cash, payment discrepancies, and short payments.
- Reconcile AR subledger to the General Ledger on a monthly basis.
- Prepare customer account reconciliations and provide statements upon request.
Month-End Close & Reporting (15%)
- Assist with month-end close activities related to accounts receivable.
- Prepare AR aging reports and collection status reports.
- Analyze aging trends and identify high-risk accounts.
- Support bad debt reserve analysis and write-off documentation.
- Assist with audit requests and AR-related schedules.
Process Improvement & Internal Controls (10%)
- Maintain compliance with company policies, internal controls, and accounting procedures.
- Identify opportunities to improve billing, collections, and cash application processes.
- Participate in ERP and system enhancement projects.
- Ensure proper documentation and audit-ready support for AR transactions.
Required Qualifications:
- Bilingual in Mandarin Chinese is a must.
- 3+ years of accounts receivable, billing, or collections experience.
- Experience in a multi-entity and high-volume transaction environment preferred.
- Experience with ERP systems such as NetSuite, Oracle, SAP, Microsoft Dynamics, or similar.
- Experience in technology, cloud services, telecommunications, SaaS, or data center industries is a plus.
- Strong understanding of AR processes, cash application, collections, and account reconciliations.
- Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
- Experience with ERP systems and customer billing platforms.
- Understanding of revenue recognition concepts is a plus.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills.
- Ability to work independently and prioritize competing deadlines.
- Strong problem-solving and analytical skills.
- Customer-service mindset with professionalism and tact.
- Ability to collaborate effectively across departments.
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