Business Operations Analyst

Job Summary 

The Business Operations Analyst will provide operational expertise for the Radiology Leadership Team. This role is responsible for helping build the business strategy of UCSF Health’s radiology enterprise. Provides patient-level clinical data analysis to inform operational and strategic decision-making. Plays a critical role in the development and monitoring of the department’s volume budgets, including utilization tracking reporting. 

The role also assesses organizational and strategic issues, consulting with leaders to identify root causes of performance gaps and implement improvement strategies aligned with institutional goals. Applies organizational development approaches such as strategic planning, process redesign, and culture change to enhance performance. Analyzes the organization’s structure, policies, systems, and data to ensure alignment of operations with broader health system objectives. The secondary focus of the position is the execution and coordination of administrative operations, including short- and long-term operational planning, project coordination, reporting administration (Smartsheet, Tableau, etc.), and leadership support. 

Exercises sound judgment, strong leadership and ability to evaluate complex issues using a data-driven, systems-level approach.

Department Overview

The Radiology Department is a specialty medical service that offers a wide range of imaging techniques to diagnose and treat a broad range of medical conditions. At UCSF Medical Center, we offer the full spectrum of techniques, using the most advanced equipment. Combined with Bone Densitometry, Mammography, CT scans MRI, PET, Ultrasound and Interventional Services we perform more than 500,000 procedures annually. We offer services at nine clinical sites throughout the San Francisco area.  UCSF and The Department of Radiology are leaders in Medicine and how we care for our patients. As a full range teaching facility providing instruction to a wide range of medical professionals’ innovation is a constant and shows in our Ranking as the Number 1 Hospital California.   

% 

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

40

Plays a critical role in the development of business strategy of UCSF Health’s radiology enterprise. Responsible for monitoring access, operational, and volume indicators to determine corrective action plans in order to meet volume goals. Examples of duties include, but are not limited to:

• Works with operational leads to investigate discrepencies in volume budgets, assessing impact of utilization changes and program modifications.
• Works with Imaging Access Director to determine what scheduling changes can be made to impact volume.
• Responsible for the data modeling for strategic growth initiatives.
• Builds and maintains Tableau and other reporting dashboards that include, but are not limited to, volume budgets, utiliziation targets, other business unit KPIs, etc.
• Proactively synthesize data analytics to monitor and manage organizational goals and strategic priorities
• Leads, recommends, and creates reports for radiology operational leaders
• Assists in the creation of adhoc reporting materials that can be used for leadership or executive reporting

25

Collaborates with radiology operations leaders (Radiology Access Director, Radiology Director of Imaging Quality & Technology, Director of Ambulatory Imaging, Director of Adult Imaging, and every Modality Manager) to support strategic planning initiatives and optimization initiatives within the Department of Radiology. These initiatives include, but are not limited to, the following:

• Supports radiology operaitonal leaders with the creation of workplans, which can include the identificaiton of tasks and milestones, assigning of ownership, and estimating timelines
• Assists with the development of  standardize work and processes to create capacity and accommodate for volume growth while leveraging technology and data analytics to ensure alignment with strategic goals for the health system.

15

10

10

100%

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Minimum 5 years of related experience, preferably in Healthcare
• Strong strategic skills in collaborating with senior management to set and align organizational objectives, drive initiatives, and navigate complex challenges.
• Demonstrated skill organize and manage large datasets and a demonstrated ability to build Tableau and other reporting dashboards using aforementioned large datasets.
• Proven ability to set goals and manage the implementation process for initiatives. Highly adaptive and ability to work well under pressure and meet deadlines.
• Demonstrated skills to organize, simplify and increase efficiency of pharmacy business unit processes and procedures while maintaining standards and compliance
• Interpersonal skills to maintain professional relationships with peers, multidisciplinary team members, and executives. Ability to work creatively with others and to solicit and incorporate their ideas when appropriate and to promote and develop others.
• Strong problem solving skills to evaluate complex or new issues and identify options for resolution when no precedent exists. Demonstrated analytical skills to probe, challenge, and to question the status quo.
• Verbal and written communication skills to address critical, sensitive situations. Strong abilities to actively listen, and change the thinking of, or gain acceptance from, others.
• Knowledge of Radiology application information systems. Ability to notice technological inefficiencies and improve the department’s use of pharmacy computer application programs.
• This position requires flexibility to orient and work at all UCSF Medical Center locations.

Preferred Qualifications

• Master of Business Administration (MBA) or Master of Health Administration (MHA)
• Tableau Developer License