Similar Jobs at PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
We're looking for a recent college graduate to join our team as an Associate Sales Enablement Specialist. This is an exciting opportunity to launch your career at the intersection of technology, sales, and customer experience. You'll be responsible for managing and optimizing our AI-powered sales and customer success tools, ensuring they deliver exceptional results while you develop valuable skills in AI operations, sales technology, and cross-functional collaboration.
What You'll Do:Daily Monitoring & Quality Assurance:
Monitor AI agent conversations with prospects and customers in real-time to ensure quality interactions. Review conversation logs for accuracy, tone, and brand alignment while identifying areas for improvement. Learn to spot patterns and opportunities to enhance the customer experience.
Content Management:
Update and maintain content libraries including email templates, conversation scripts, objection handling guides, and product information. Work closely with marketing and sales teams to identify content gaps and ensure our AI tools have access to current, compelling messaging. Partner with the AI tool to provide the content and consistent clean-up.
Problem-Solving & Support:
Troubleshoot basic AI agent issues such as conversation flow problems or content delivery errors in collaboration with various teams across PagerDuty. Document issues clearly and escalate complex technical problems to appropriate teams. Serve as a helpful resource for internal teams using our AI tools.
Performance Tracking & Reporting:
Track key metrics like conversation completion rates, response times, and conversion data. Create regular reports highlighting what's working well and where we can improve. Present findings to team members with practical recommendations.
Cross-Team Collaboration:
Partner with sales, marketing, and customer success teams to keep AI messaging aligned with product updates and campaigns. Communicate user feedback to help shape future improvements to our AI tools.
Education & Mindset:
Recent college graduate with a bachelor's degree in Business, Marketing, Communications, Technology, or related field. Eager to learn and grow in a technology-driven environment.
Skills & Strengths:
Strong written communication skills with excellent attention to detail. Comfortable with technology and excited to learn new software platforms quickly. Basic understanding of how sales and customer interactions work. Organized multitasker who can prioritize effectively in a dynamic environment. Proactive problem-solver who takes initiative. Collaborative team player with strong interpersonal skills. Proficient in analyzing data for trends & insights.
This is a unique opportunity to start your career working with cutting-edge AI technology while building foundational skills in sales operations, customer experience, and data analysis. You'll gain hands-on experience with tools and processes that are shaping the future of business, all while working alongside experienced professionals who are invested in your growth and development.
The base salary range for this position is 60,000 - 100,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our San Francisco office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
PagerDuty San Francisco, California, USA Office
While employees that live close to this location may still choose to work remotely, this office is always available to them. Plus, they can enjoy a free catered lunch!
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