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temperature-controlled standards, USDA inspection compliance, and FSMA Sanitary Transportation rules are met. Additionally, they proactively identify and mitigate cargo theft, carrier fraud, and high-risk carriers to protect perishable load value and support front-line sales velocity.
You will streamline carrier onboarding, verify driver temperature-controlled experience, and support load-level approvals. Success in this role means maintaining a top-tier produce carrier network, reducing claim exposures, and ensuring data integrity across high-value/high-risk lanes.
What You'll Do
Carrier Verification: Lead the verification and onboarding process specifically for produce carriers, ensuring compliance with cold-chain protocols, reefer unit certification, and FSMA Sanitary Transportation Rule requirements.
Proactive Network Vetting: Utilize internal tools and third-party monitoring services to proactively identify and remove non-compliant, fraudulent, or high-risk produce carriers from the network.
Prospect Qualification: Accelerate business growth for Arrive Fresh by efficiently vetting sales-prospect reefer carriers, maintaining operational momentum, and confirming execution of the Arrive Fresh produce addendum.
Real-Time Status Updates: Update and maintain carrier compliance systems to reflect real-time status changes, including reefer equipment checks, safety alerts, and authority revocations.
Profile Reviews: Conduct detailed reviews of carrier profiles, verifying temperature recording capabilities and produce handling history to support network expansion.
Carrier Data Accuracy: Ensure high data accuracy to support produce operational efficiency and risk management, verifying contact information, temperature monitoring protocols, and insurance coverages.
HVHR Alignment: Ensure Fresh carriers meet Arrive's High-Value/High-Risk (HVHR) vetting standards, authority checks, and produce-specific restrictions.
Industry Reporting & Fraud Prevention: Review industry reports (FreightGuard, WatchDog, etc.) to flag fraudulent actors, double-brokering, or fictitious pickups targeting produce shipments.
Temperature & Seal Protocols: Implement and monitor strict adherence to seal integrity, temperature recorder protocols, and cold-chain security requirements.
Sales & Ops Liaison: Respond to escalations, clarify produce-specific compliance protocols, and provide rapid resolution to keep sales and ops teams moving quickly.
SOP Maintenance: Build and update compliance-related Standard Operating Procedures (SOPs) for produce carrier onboarding, vetting standards, and decertifications.
Process Enhancements: Propose enhancements based on carrier feedback, audit findings, and regulatory updates impacting reefer and produce transportation.
Industry & Regulatory Tracking: Stay current with FMCSA policy changes, PACA updates, and cold-chain technology trends to adjust internal compliance workflows accordingly.
Carrier Onboarding & Cold Chain Qualification
System Maintenance & Fresh Data Integrity
Real-Time Monitoring & Fraud Prevention
Cross-Functional Support & SOP Development
Continuous Process Improvement
Qualifications
Bachelor's degree or equivalent from an accredited educational institution.
2+ years of experience in carrier compliance, risk management, or transportation operations, with exposure to produce/perishable freight or reefer shipping.
Working knowledge of FMCSA regulations, carrier onboarding practices, insurance requirements, and FSMA Sanitary Transportation Rule standards.
Prior experience within a freight brokerage environment strongly preferred.
Solid understanding of FMCSA regulations, carrier vetting practices, and cargo insurance requirements.
Proven ability to lead and develop a team in a fast-paced, deadline-driven environment.
Strong moral and ethical compass, demonstrating integrity and trustworthiness.
Excellent interpersonal and communication skills, with the ability to influence stakeholders at all levels.
Strong analytical and problem-solving skills, with sound judgment under time pressure.
Strong attention to detail and organizational skills.
The Perks of Working With Us
- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
- Sweat it out with the team at our onsite gym.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages.
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