Assistant Buffet Manager

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Buffet Assistant Manager

Salary: $65,000 +

Status: Full Time

Shift: Varies

Responsibilities

• Must be dedicated to excellence, teamwork and guest satisfaction
• Maintain effective communication, giving direction, support, timely feedback and recognition of performance
• Greets and assists all guests in a positive manner.
• Ensures the guests receive their food in a timely manner.
• Ensures the food is to the guest’s satisfaction.
• Ensures food quality meets standards.
• Maintains consistently high levels of guest service as defined and measured within the Purple Parrots guest service expectations.
• Develops the talents and skills of team members to ensure guests receive the quality service they deserve and know from the Purple Parrot.
• Expected to come to work on time and ready to work.
• Expected to follow the Monarch Code of Conduct and Policies and Procedures.
• Evaluates work procedures, reviews standards, identifies methods for increasing efficiency or effectiveness, and responds proactively to any needs that may arise.
• Creates a positive environment in which all team members have the ability to maximize their potential.
• Moves throughout the restaurant area to visually monitor and take action to ensure the food quality and service standards are met.
• Monitors labor costs daily.
• Reviews and identifies problem areas, operational concerns, policies, and procedures.
• Implements and ensures prompt, courteous service to our guests and monitors compliance with established standards.
• Ability to increase revenue by motivating the team members to upsell.
• Ability to decrease expenses by being aware of waste and bringing it to the attention of team members and management.

Qualifications

• Minimum of 2-3 years of experience in a supervisory or assistant management role within a high-volume restaurant, buffet, or hospitality setting.
• Demonstrated knowledge of food preparation techniques, food safety standards (e.g., ServSafe certification preferred), and sanitation regulations.
• Strong leadership, communication, and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent customer service skills with a proven ability to handle guest relations effectively.
• Proficiency in point-of-sale (POS) systems and basic computer skills (e.g., Microsoft Office Suite).
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as required by business needs.
• High school diploma or equivalent required; a degree in hospitality management or a related field is a plus.
• Must be able to stand and walk for extended periods, lift up to 50 pounds, and perform other physical demands of the job.

Benefits

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Beverages
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail and Spa Discounts

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Monarch Team Member, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.