Associate Asset Management Specialist (R5697)

What you'll do:

·       Support daily hardware and software asset management activities, including intake, receiving, tagging, assignment, deployment, transfer, recovery, reclamation, and retirement.
·       Maintain accurate asset and inventory records in IT asset management, CMDB, procurement, and service management systems.
·       Coordinate device shipments, returns, warranties, repairs, replacements, and transfers to support employees, projects, and site operations.
·       Assist with procurement activities such as purchase requests, quote collection, order tracking, receiving, invoice reconciliation, and renewal coordination.
·       Support software license tracking by maintaining entitlement, assignment, usage, renewal, and reclamation records.
·       Follow established controls and procedures for asset handling, chain of custody, secure storage, data-bearing device disposition, and audit readiness.
·       Perform routine inventory reviews and reconcile discrepancies between physical assets, system records, procurement data, and user assignments.
·       Prepare recurring reports and dashboards for inventory status, aging assets, open requests, renewals, exceptions, and lifecycle activity.
·       Document procedures, work instructions, and knowledge articles for repeatable asset management and procurement processes.
·       Partner with Service Delivery, Infrastructure, Cybersecurity, Finance, and People teams to support onboarding, offboarding, refreshes, and equipment recovery.
·       Assist with internal and external audit requests by gathering records, validating asset information, and resolving documentation gaps.
·       Identify recurring issues, manual handoffs, or data quality gaps and recommend practical process or workflow improvements.
·       Provide responsive customer service and communicate clearly with employees, vendors, and internal stakeholders regarding asset requests and status.

Required Qualifications:

·       1–3 years of experience in IT asset management, IT operations, service delivery, procurement support, inventory control, or a related field.
·       Experience working with hardware assets such as laptops, desktops, mobile devices, peripherals, or infrastructure equipment.
·       Basic familiarity with software licensing, purchasing, inventory, or asset lifecycle concepts.
·       Experience maintaining accurate records in an ITSM, CMDB, ITAM, ERP, procurement, or inventory management system.
·       Strong attention to detail and ability to reconcile data, follow procedures, and manage multiple requests or priorities.
·       Clear written and verbal communication skills, including the ability to document processes and provide professional customer support.
·       Ability to work effectively with cross-functional teams in a fast-paced, high-growth environment.
·       Ability to handle company equipment and information responsibly and follow security and compliance requirements.

Preferred Qualifications:

·       Experience with enterprise IT asset management, service management, CMDB, or workflow automation tools.
·       Exposure to procurement processes, vendor coordination, purchase orders, invoices, warranties, or software renewals.
·       Familiarity with asset audits, inventory reconciliation, secure device disposition, or software license compliance.
·       Basic understanding of lifecycle stages including request, acquisition, assignment, support, refresh, redeployment, reclamation, and retirement.
·       Familiarity with enterprise environments subject to SOC, NIST, ITAR, or DoD controls.
·       Experience in a technology, aerospace, defense, manufacturing, or other regulated environment.
·       Relevant training or certification in IT service management, asset management, procurement, or inventory control.