Associate Director – P&O (HR) Ops (India and China)

Job Description Summary

-To manage the P&O Services within a complex organization or multi-country organization or lead a specific service area/ process.

Job Description

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally.

Join us, the future is ours to shape!

Position Purpose:

To manage high quality, centralized, standardized end to end P&O operations within a multi-country organization. To lead operational excellence, user experience and integrated end-to-end service delivery of P&O processes and systems within Sandoz in line with local legal and statutory requirements.

Lead service delivery to ensure we meet all SLAs for Payroll, H2R and T&A for India and China. Lead Change management and communication for SIR region.

Your Key Responsibilities:
Your responsibilities include, but not limited to:

• Contribute to the development of a country/regional P&O Services strategy. Implement and adapt regional P&O Services agenda, aligned with the global P&O strategy in country organization and drive continuous improvement to meet business/customer needs.
• Provide counsel and strategic recommendations on the design and implementation of P&O Services.
• Manage the efficient implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) in close cooperation with the respective stakeholders, as required.
• Manage the provision of P&O Services to the organization, based on expectations set with Unit P&O / others as relevant and ensure that roles and responsibilities for processes end-to-end are clearly defined and understood.
• Manage the budget/resource allocation for the area of responsibility.
• Analyze and identify potential design improvements (in cooperation with P&O), providing change management support and appropriate communications for the implementation of new services and processes.
• Conduct periodic cost and efficiency analyses to support productivity objectives, monitor, initiate additional activities if required -Manage the performance and talent development of direct reports and contribute to talent development of indirect reports -Manage various P&O Services projects.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

What you’ll bring to the role:
Essential Requirements:

• Minimum Bachelor/master's degree in HR/Accounting/ Business or related field is preferred (master's degree is preferred) with 5 years of working experience in Shared Service Center (SSC) environment is a must.
• Excellent English spoken and written; Fluency in one of the regional languages is an added advantage.
• 2-3 years’ experience in leading mid-size country or regional teams.
• HRIS system (SAP or Workday) knowledge and experience preferred but not a must.
• Experience with transformation initiatives and transition projects is a must.
• Experience managing systems and services vendors. Multiple country HR regulations knowledge.

 

Desirable requirements:

• Ability to work effectively across all levels and layers of the organization. Work experience in virtual/remote teams preferred. Comfortable working in a complex and constantly evolving work environment.

•  Ability to maintain the highest level of confidentiality and sound judgement, in addition to high level attention to detail, analysing information, thoroughness, general math and reporting skills is a must.

• Proficiency in use of Microsoft Office; advanced Excel skills

Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!
With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired

Curiosity, Employee Relationship Management (Erm), Hr Administration, HRIS (Human Resource Management System), Hr Operations (Hr Ops), Hr Policies, HR Service Delivery, Human Resource Management System, Human Resources (HR), Labour Law, Life Insurance, Organizational Development (OD), Payroll, Resource Allocation, Sdm, Service Delivery Framework, Strategic Human Resources Leadership, Talent Development, Talent Management