Associate, Marketing Business Operations & Risk

The role

SoFi is looking for a data-driven, dynamic thinker to join our Marketing Business Operations team. At SoFi, Marketing Business Operations is a highly impactful team that is responsible for the organizational effectiveness and risk culture of the marketing function, and for scoping and delivering projects on behalf of the CMO and marketing leadership.

The Associate, Marketing Operations & Risk has the analytical toolkit, attention to detail, and intellectual curiosity that helps deliver on key risk priorities and organizational improvements for the marketing team. The Associate will work cross-functionally to document workflows, identify gaps and implement solutions to improve operations. In support of the analytics required for decision-making, they will also build out and improve ongoing business intelligence and reporting routines.

The role reports to the Senior Manager, Marketing Business Operations & Risk. As a member of the Business Operations team, the Associate works with many other teams within SoFi. As such, the ideal candidate will have a stellar combination of analytical and relationship building skills, and an ability to roll up their sleeves and get things done.

What you’ll do:

• Identify and structure ambiguous strategic problems, analyze internal data and develop detailed reporting and presentations that influence leadership and stakeholders
• Identify gaps in existing marketing processes, scope and implement clear solutions, proactively resolve blockers, and communicate progress
• Collaborate with internal teams (Business Controls, Testing, Risk, Legal & Compliance) and represent Marketing to efficiently execute against any new or emerging action items

• Write clear and compelling leadership-level documents, slide presentations, and emails to communicate out our recommendations, summarize plans and priorities, and celebrate results and wins

• Lead iteration and ongoing optimization of recurring planning, performance tracking, and reporting cadences
• Act as a  key point of contact for Marketing with the Business Controls, Testing and the 2LOD (Risk, Legal & Compliance) teams to continue optimizing workflows for the quickly scaling organization
• Perform ad-hoc activities as requested by the Sr Manager, Marketing Business Operations & Risk and the Director of Marketing Business Operations

What you’ll need:

• A passion for SoFi’s mission of helping people Get Their Money Right to achieve their financial ambitions
• A Bachelor’s degree
• 1-2 years of relevant work experience at a top-tier consulting firm, bank, or high growth technology business

• Strong analytical skills including ability to define and optimize new metrics and their drivers

• Excellent written, verbal and presentation skills
• Highly organized with meticulous attention to detail, while successfully managing multiple tasks concurrently
• Ability to build strong cross-functional relationships and work collaboratively
• Proactive self-starter, especially when operating in fast-paced, dynamic environments
• Hands on operational capabilities with advanced proficiency in Google Suite, MS Office Apps, etc.
• Interest in and familiarity with financial services, business operations, risk and marketing
• Excellent project management skills