Provides first-line technical support to B2B clients, partners, and retail teams in Arabic and English. Resolves device, application, login, pairing, crash, and iPad issues; documents interactions in ticketing systems; collaborates with internal teams; and monitors open cases through timely resolution and client satisfaction.
Qualifications
- Bachelor’s Degree or higher
- Native-level proficiency in Arabic, advanced proficiency in English (written and verbal)
Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
Ability to multitask and manage time effectively in a high-volume ticket environment.
Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
Customer-oriented with strong problem-solving and analytical skills.
Technical Skills:
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Provide first-line support to business clients, partners and retail teams
Manage and resolve B2B inquiries related to device and app usage, device and app login issues
Collaborate with internal teams to ensure timely and accurate responses.
- Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)
- Ensure all cases and interactions are accurately logged in the ticketing system
- Monitor and follow up on open tickets to ensure timely closure and client satisfaction
Similar Jobs
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The Senior Analyst leads enhancements of the Internal Audit OpenPages, ensuring successful deployment, training, and adoption of data-driven solutions, while collaborating with teams across the organization.
Top Skills:
AlteryxIbm OpenpagesMs AccessExcelTableauWatsonx
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Field-based pharmaceutical sales role focused on health systems and medical groups. Launches new products, builds relationships with KOLs and system stakeholders, manages formulary access, and drives product demand through virtual and in-person engagements. Collaborates cross-functionally, leverages analytics and digital tools, and supports patient access and reimbursement.
Top Skills:
GalaxyMS OfficeVeeva EngageWebexZoom
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Lead U.S. market access strategy for Pfizer's PAVE portfolio to optimize patient access, pricing, contracting, and portfolio performance. Drive integrated, data-driven opportunities, prioritize resources, ensure smooth transitions into PAVE, partner cross-functionally for execution, and develop a high-performing team to deliver measurable business impact.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
