Provide first-line technical support to B2B clients, partners, and retail teams in Spanish and English. Troubleshoot device, application, login, pairing, app crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through timely resolution and customer satisfaction.
Qualifications
- Bachelor’s Degree or higher
- Native-level proficiency in Spanish, advanced proficiency in English (written and verbal)
Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
Ability to multitask and manage time effectively in a high-volume ticket environment.
Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
Customer-oriented with strong problem-solving and analytical skills.
Technical Skills:
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Provide first-line support to business clients, partners and retail teams
Manage and resolve B2B inquiries related to device and app usage, device and app login issues
Collaborate with internal teams to ensure timely and accurate responses.
- Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)
- Ensure all cases and interactions are accurately logged in the ticketing system
- Monitor and follow up on open tickets to ensure timely closure and client satisfaction
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
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- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
