BDR Operations Manager

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

BDR Operations Manager

Business Function:

Marketing

Reports to:

Director of Business Development

Location:

Remote

Type:

Full Time

The BDR Operations Manager at Candescent plays a critical role in driving the performance, scalability, and operational excellence of the Business Development (BDR) organization. This role blends sales strategy with operational execution, serving as the connection between go-to-market teams, systems, and frontline BDR activity.

The BDR Operations Manager must have a deep understanding of our sales processes, methodologies, and best practices. This role will help support the operational infrastructure and enablement programs that equip the BDR team to execute at a high level.  They will work closely with the Director of Business Development and the Field Marketers to strategize campaigns, refine processes and align team efforts.

Key Responsibilities and Deliverables

Process & Operations

• Create, document, and continuously improve standard operating procedures (SOPs) for the BDR organization
• Design, build, and optimize BDR outreach cadences and sequences aligned to campaign and pipeline generation goals
• Develop target account lists for campaigns and prioritize high-potential leads

Performance Analytics & Reporting

• Develop and maintain reporting dashboards and analytics to track BDR performance, pipeline contribution, and key KPIs
• Analyze team performance metrics to identify trends, gaps, and opportunities, and drive process and strategy optimization

Enablement & Team Development

• Own BDR enablement, including onboarding, training, and ongoing skill development
• Collaborate with subject matter experts to develop training content and programs
• Drive team engagement and performance through initiatives such as competitions and incentive programs

Technology & Systems

• Manage and optimize sales tools, ensuring system performance, adoption, and alignment with team needs
• Evaluate and recommend new sales and marketing technologies to improve efficiency and effectiveness

• Experience in sales operations, revenue operations or a related role preferably supporting a BDR or SDR organization
• Proven experience building and optimizing outreach cadences and sequences
• Hands-on experience developing reporting dashboards and analyzing sales performance
• Proficiency with sales engagement platforms (Outreach, Salesloft, etc.)
• Experience with CRM platforms, preferably Salesforce
• Familiarity with sales intelligence and prospecting tools (ZoomInfo, LinkedIn, etc.)
• Strong analytical mindset with the ability to translate data into actionable insights
• Excellent organizational skills with the ability to manage multiple priorities simultaneously
• Clear and effective communicator with experience working cross-functionally
• Self-starter who can operate independently and drive projects to completion

• The BDR team has a scalable operational foundation — documented processes, optimized tooling, and structured cadences — that supports consistent execution and growth
• Performance data is accessible, accurate, and actively used to identify gaps and inform strategic decisions
• BDR reps are fully enabled and equipped — ramping faster, performing at a higher level, and supported by a tech stack that works
   

Must be legally authorized to work in the U.S. without sponsorship.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.