Bilingual English / Spanish / Vietnamese - Patient Outreach Coordinator

Requisition Number: 2396161
This position follows Office-Based schedule with 3 in-office days per week. Our office is located at 9 Technology Drive Irvine, CA.
Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English, Spanish or Vietnamese we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Optum CA is seeking a Patient Outreach Coordinator to join our team in Irvine, CA. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a global organization
We are seeking a compassionate, organized, and results-driven Patient Outreach Coordinator to support population health and quality improvement initiatives through proactive patient engagement. This role is responsible for conducting outreach to patients, scheduling preventive services, closing care gaps, and supporting HEDIS, STAR, and Risk Adjustment initiatives. The ideal candidate is comfortable interacting with patients, navigating healthcare systems, and collaborating with clinical and operational teams to improve health outcomes.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8am - 5pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 9 Technology Drive, Irvine, CA.
This will be on the job training and the hours during training will be 8am to 5pm, Monday - Friday.
Primary Responsibilities:

• Conduct outbound calls, text messages, and other patient outreach activities to address preventive care and chronic condition care gaps.
• Assist patients with scheduling appointments, screenings, laboratory tests, and follow-up visits with primary care providers and specialists.
• Educate patients on the importance of preventive health services, chronic disease management, and annual wellness visits.
• Support outreach campaigns related to HEDIS, STAR, Risk Adjustment, and other quality improvement initiatives.
• Document all patient interactions accurately in designated systems and maintain outreach tracking records.
• Coordinate with provider offices, health plans, and internal teams to facilitate completion of healthcare services.
• Monitor patient engagement and follow-up activities to ensure timely closure of quality measure gaps.
• Review patient lists and reports to prioritize outreach efforts and identify barriers to care.
• Escalate clinical concerns, social needs, or urgent issues to appropriate clinical staff according to established protocols.
• Assist with mailings, educational campaigns, and special population health projects as assigned.
• Maintain compliance with HIPAA and all organizational privacy and confidentiality requirements.
• Participate in team meetings, training sessions, and performance improvement activities.
• Works in the office minimum two days a week, up to five days at the discretion of the manager

This role is equally challenging and rewarding. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma or equivalent; Associate degree preferred
• 6+ months of experience using Microsoft Excel
• 6+ months of Customer Service Experience using phones and computers as primary job tools
• Experience with computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Bilingual fluency in English and Spanish or Vietnamese
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8am - 5pm PST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Experience in healthcare, customer service, population health, care coordination, or patient outreach
• Knowledge of medical terminology and healthcare office workflows
• Familiarity with HEDIS, STAR, preventive care measures, and population health programs
• Proficiency in Microsoft Office Suite and experience working with electronic health records (EHRs) and outreach platforms

Telecommuting Requirements:

• Reside within commutable distance to the office at 9 Technology Drive Irvine, CA
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Strong communication and interpersonal skills with the ability to build rapport with patients.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet outreach productivity goals.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16 - $29 hourly based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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