Billing Analyst

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:Job Summary: The Billing Analyst is a member of the Finance team and supports core execution across the Order-to-Cash lifecycle, ensuring accurate billing through contract updates, credits posting, usage processing, and customer changes that directly impact revenue. This role performs level 2 operational review of billing requests originating throughout the organization, validating accuracy, policy compliance, SOX alignment, and feasibility before changes are executed in the billing system. Analysts demonstrate strong ownership, system literacy, and sound judgment while managing high-volume operational workflows and identifying inefficiencies across billing and contract processes. The role provides critical operational stability and insight that enables reliable revenue reporting, downstream analysis, and informed decision-making across the organization.What You'll Do:

• Process contract updates, credits, usage imports, invoice updates, and customer changes with a high degree of accuracy and timeliness.
• Perform cross-system data validation across ERP and CRM platforms to ensure completeness, consistency, and readiness for execution.
• Conduct level 2 review and validation of billing update requests from partner teams, confirming contractual accuracy, policy compliance, and operational feasibility prior to system changes.
• Research and resolve billing exceptions using structured, independent analysis, escalating complex or systemic issues as appropriate.
• Identify inefficiencies, recurring issues, or control gaps within workflows and propose improvement opportunities related to process, documentation, or controls.
• Maintain billing documentation and adhere to established operational controls and audit requirements.
• Support ad-hoc reporting and data requests through accurate data pulls, validation, and clear operational summaries.
• Partner closely with Billing Support, Customer Success, Sales, and Finance teams to provide reliable operational guidance and resolution of billing-related inquiries

Where You'll Work:

This role is fully remote within the United States. We Succeed Together through collaboration and connection, while providing the flexibility to work remotely.

What You'll Bring:

• Bachelor’s degree (Business, Accounting, or Finance preferred), or combination of equivalent education and experience
• 2+ years experience in billing, order-to-cash, revenue operations, or finance operations.
• Strong analytical ability to identify discrepancies, validate complex data, and assess downstream financial impact.
• Hands-on experience using ERP and/or CRM systems for transaction validation, reconciliation, and problem investigation.
• Demonstrated experience performing level 2 reviews/validations and resolving inquiries within policy and control frameworks.
• Proficiency with Excel (pivot tables, lookups) or equivalent tools, plus effective cross-functional communication and collaboration skills.
• Exposure to controlled billing processes, audit requirements, or adherence to internal operational policies.
• Experience with contract lifecycle updates, credits, invoicing, or usage-based billing workflows.
• Familiarity with ERP and CRM systems for transaction validation, cross-system checks, and exception resolution.
• Experience identifying workflow inefficiencies and contributing to process improvements or documentation updates.
• Experience partnering with Customer Success, Sales, Finance, or Billing Support teams to resolve operational inquiries.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.  

The hourly pay range for this role is: $23.55- $29.32. The actual pay offered will be determined based on the factors listed above and may fall anywhere within the range.   

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices. 

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. 

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.