Billing Analyst

Calpine, a business unit of Constellation Energy Corporation (Nasdaq: CEG), is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. With 79 energy facilities in operation, Calpine’s fleet has the capacity to generate approximately 27,000 MW of electricity – enough to power approximately 27 million homes. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states and Canada. Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.

The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.

Job Summary (includes but is not limited to the following, other duties may be assigned)

Calpine Energy Solutions has partnered with Community Choice Aggregators (CCA) in California to provide communities with a choice to purchase cleaner energy at competitive rates. CCAs procure renewable sources of electricity for their customers and utilize the power lines, owned by the local utility, to distribute this renewable energy. CCA Billing Analysts are responsible for ensuring a high level of operational excellence by ensuring accurate and timely daily invoicing processes and audit requirements as well as assisting with various operational tasks. CCA Billing Analysts are key components of this rapidly growing program; making themselves an essential part of Calpine Energy Solutions expanding services.

Job Responsibilities

Calculate and Validate the Weighted Average Cost of Energy (WACOE) for Solutions’ customers. (70%)

• Review customer contracts are accurately set up confirming deal structure and pass through cost parameters in pricing database
• Utilize advanced excel skills (shortcuts, functions, formulas) to analyze large amounts of data quickly
• Utilize strong attention to detail and analytics to validate billing settlement details against contract details analyzing customer’s usage volumes, energy settlement, and pass through cost calculations
• Identify and troubleshoot erroneous or missing data with appropriate teams working closely with IT Teams as well as Front and Mid-Office Teams to resolve issues
• Identify and analyze pricing files that are out of band or outside imbalance tolerances and notify the appropriate groups
• Maintain current billing processes running monthly, weekly, daily reports to identify and work priorities and ensure accurate and timely billing settlement validation; assist with adding efficiencies and accuracy to billing process; complete testing for new applications and automation as needed
• Complete WACOE approvals for new addendums daily
• Calculate a minimum of 25-30 WACOE files per day (average)

Customer Service Communication (5%)

• Respond to all action item emails within 30 minutes; maintaining effective working relationships with external and internal colleagues
• Provide a high level of customer service using strong written and verbal communication as well as a strong understanding on billing settlement calculations when communicating details regarding customer contracts and how that translates to the invoice issued
• Collaborate daily with team members providing analysis where needed to promptly respond to customer requests
• Log into call center daily to take customer calls received; Display a high level of professionalism and customer service on calls

Business Knowledge (15%)

• Demonstrate the ability to work independently and maintain flexibility to adapt well to change
• Maintain effective working relationships with other organizations in the company
• Gain an understanding of systems and how the tasks at hand have a broader impact to the business
• Identify situations that need to be escalated and report them through the proper channels

Organizational Understanding (10%)

• Be proficient in understanding and articulating the nuances of the assigned region from a billing settlement calculation, contract, and pass through cost standpoint
• Provide training to new and developing employees
• Practice high ethical standards; be accountable for such things as time, communication, statistics, organizational understanding and business knowledge

Job Requirements

• Education Level – College
• Work Experience – Preferred 3 years office experience or combination of College Education and work experience
• Strong Organization and High Attention to Detail, Proactive and Self-Motivated
• Advanced analytical and problem-solving skills
• Strong Verbal and Written Communication
• Ability to work extended hours to meet market requirements
• Bilingual is a plus but not required
• Strong Data Entry and Analytical Skills
• Intermediate to Advance Level Excel Skills
• Proficient in organizing Outlook settings and rules
• Proficient with keyboard shortcuts

Salary Range or Hourly Rate range (if needed)

$70,304 - $88,000

Additional Calpine Information:

• Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
• Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to [email protected]. Determination on requests for reasonable accommodation are made on case-by-case basis.
  Please view Equal Employment Opportunity Posters provided by OFCCP here