Business Analysis Associate II - Operations Performance Management

Embark on a rewarding and challenging career as a Business Analysis Associate II with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.
As a Business Analysis Associate II within the Operations Performance Management team, you will play a pivotal role in driving operational efficiency and strategic initiatives. Leveraging your advanced understanding of data analytics and automation. You will uncover patterns, analyze complex data sets, and develop innovative solutions to support business strategies, your expertise in cross-functional collaboration will enable you to work effectively with diverse teams, ensuring alignment with organizational goals. You will be responsible for planning and directing work, making decisions that impact departmental outcomes, and managing complex situations. Your ability to think strategically, coupled with your strong customer service skills, will be crucial in delivering results that enhance the customer journey and drive the success of our business.
Job responsibilities

• Analyze and interpret complex data sets from varied sources, utilizing advanced data analytics skills to uncover patterns and provide insightful reporting in support of operational and strategic initiatives.
• Develop and implement automation strategies, leveraging systems architecture knowledge to optimize processes and drive efficiency within the department.
• Coordinate cross-functional collaboration, working effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful implementation of business strategies.
• Utilize strategic thinking to evaluate potential scenarios, assess risks, and make informed decisions that have a direct impact on departmental outcomes.
• Provide coaching to team members, empowering them to take ownership of their work while ensuring objectives are met efficiently and effectively.

Required qualifications, capabilities, and skills

• Bachelor's degree or 5+ years of equivalent experience conducting data analysis with a focus on uncovering patterns and providing insightful reporting, showcasing expertise
• Demonstrated proficiency in developing and implementing automation strategies, with a strong understanding of systems architecture.
• Proven ability to coordinate cross-functional collaboration, with experience in working with diverse teams across an organization.
• Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions.
• Experience in providing coaching and delegation to team members, with a focus on empowering individuals and ensuring efficient achievement of objectives.
• Provide quality service to customers through continuous communication.
• Must have first-hand knowledge of how to procure source data from multiple locations, integrate them together, and provide usable information for reporting or analysis and ability to craft clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
• General desire and aptitude to learn and adapt to new technologies
• Experience with ETL, data visualization, and analysis tools (e.g. Alteryx, AWS Glue, Python, Tableau, SQL, SAS)
• Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives and expertise in applying customer service and conflict management skills to understand client needs, resolve stakeholder issues, and facilitate effective collaboration.
• Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.

Preferred qualifications, capabilities, and skills

• Experience with cloud platforms (AWS, Snowflake)
• Prior experience with Collections Operations
• Prior experience with Microsoft SharePoint and Power Platform (Power Apps, Power Automate)
• Prior experience with Consumer & Community Banking access management and role based access controls
• Proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans