Business Analyst responsible for aligning business objectives with ServiceNow capabilities. Gathers and documents requirements, creates user stories and acceptance criteria, supports platform configuration, conducts gap analyses, facilitates solution design and UAT, and assists with Agile ceremonies and backlog management. The role requires collaboration across stakeholders, developers, architects, and delivery teams in a federal IT environment, with emphasis on ServiceNow modules, workflow optimization, data modeling, compliance, and enterprise implementations.
At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
We are seeking Business Analyst, ServiceNow to join our growing team. This role is pivotal in aligning business objectives with the capabilities of the ServiceNow platform, ensuring solutions are strategically aligned and effectively implemented. The ideal candidate will have deep experience with ServiceNow, strong analytical skills, and the ability to work collaboratively across technical and business teams to drive impactful outcomes.
We are seeking Business Analyst, ServiceNow to join our growing team. This role is pivotal in aligning business objectives with the capabilities of the ServiceNow platform, ensuring solutions are strategically aligned and effectively implemented. The ideal candidate will have deep experience with ServiceNow, strong analytical skills, and the ability to work collaboratively across technical and business teams to drive impactful outcomes.
Location: Chantilly, VA (Government/Contractor SCIF) 100% on-site
Clearance: Active Top Secret Required. TS/ SCI Preferred
Key Responsibilities
- Collaborate with business stakeholders, delivery teams, and product owners to gather, analyze, and document detailed business and technical requirements specific to ServiceNow implementations.
- Translate business needs into well-defined user stories and acceptance criteria, supporting the development of scalable and maintainable solutions.
- Act as a liaison between business users and technical teams, ensuring clear understanding of functionality and constraints.
- Support platform configuration and enhancement efforts across modules such as PSDS, ITSM, HRSD, ITAM, SECOPS, CSM, data modeling, forms, lists, workflows, and reporting.
- Conduct gap analyses and make recommendations to optimize workflows, automation opportunities, and user experiences.
- Support solution design sessions, stakeholder demos, and User Acceptance Testing (UAT).
- Ensure alignment with best practices and federal IT compliance standards.
- Assist in managing backlogs, sprint planning, and Agile ceremonies in collaboration with Scrum Masters and delivery leads.
Skills, Knowledge and Expertise
- Bachelor’s degree in Information Technology, Business, or related field.
- 5+ years of experience as a Business Analyst, experience with implementations in complex enterprise environments.
- Proven experience leading requirements gathering, stakeholder engagement, and backlog refinement across multiple modules
- Strong knowledge of Agile delivery methodologies; experience participating in and facilitating Agile ceremonies.
- Ability to create detailed user stories, process flows, data mappings, and functional specs aligned with development capabilities.
- Working knowledge of scripting (e.g., business rules, client scripts, UI policies) and data models; ability to partner effectively with developers and architects.
- Demonstrated ability to work independently and lead discussions with cross-functional teams, including clients, developers, and project managers.
- Experience supporting pre-sales, solution design, and roadmap planning is a plus.
- Familiarity with federal IT environments and compliance/security requirements preferred.
- Excellent written and verbal communication skills, with experience presenting to both technical and executive audiences.
- ITIL 4 Foundation certification.
It Would Be Great If You Also Had
- IIBA Entry Certificate in Business Analysis (ECBA)
- ServiceNow Certified System Administrator (CSA)
Benefits
Nuvitek is proud to offer a comprehensive benefits package:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability and Life Insurance
- Parental Leave
- 401K
- Paid Time Off
Equal Opportunity Employer Statement
Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
AI & Interview Technology Disclosure
Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications.
During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
AI & Interview Technology Disclosure
Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications.
During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
About
Nuvitek is a systems integrator and technology service provider who strive to improve it's customers performance through technological innovation and by delivering IT services that are faster and more efficient.We are a team of engineers who are passionate about solving technology problems, we believe with the right team and the right technology, IT organizations can solve complex problems and make your business leaner, faster and more flexible.Our team of engineers has more than 20 years of experience delivering successful IT projects to Federal Government and commercial clients. Our services put technology to work for our customers so that they can devote all their energies to their core mission.With our strong pool of talented, expert staff, Nuvitek has a sterling track record of providing innovative and reliable IT solutions in the area of IT modernization, cloud integration, infrastructure automation, IT operations, IT service management and data integration to both government and commercial clients.We believe in getting things done effectively and efficiently with simple, innovative solutions. Nuvitek believes in going above-and-beyond and delivering results — outstanding results.
Similar Jobs
Cloud • Information Technology • Analytics • Cybersecurity • Design
Leads requirements gathering, process design, gap analysis, user story development, workflow modeling, and UAT for federal ServiceNow implementations. Advises government stakeholders on scalable, compliant solutions while coordinating with architects, Agile teams, and developers. Reviews requirements and functional designs, establishes delivery processes, mentors junior staff, and produces federal-grade SOPs, guides, training materials, and test documentation. Ensures alignment with ServiceNow best practices, Section 508, FISMA, and NIST controls.
Top Skills:
Agile/ScrumAzure DevopsFismaJIRALucidchartNistSection 508ServicenowServicenow AgileServicenow HrsdServicenow ItamServicenow ItomServicenow ItsmServicenow SpmVisio
Healthtech
Gathers and translates business requirements into functional specifications for ServiceNow solutions. Supports module design, implementation, integrations, vendor evaluations, feasibility assessments, project tracking, resource coordination, business readiness, communications, change management, and workflow improvements across enterprise portfolios.
Top Skills:
BcmCmdbCsmEaElectronic Medical Record TechnologiesExcelHrsdItsmJIRAServicenowSpmVisio
.png)
Cloud • Information Technology
Defines and designs customer solutions on the ServiceNow platform. Gathers requirements, translates them into technical specifications, supports client workshops and demos, maintains documentation, coordinates sprint work, mentors junior team members, and assists with SDLC ceremonies. The role requires broad ServiceNow process expertise, integration knowledge, strong communication and presentation skills, and travel of at least 25%.
Top Skills:
ItsmSdlcServicenow
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
