Acts as the bridge between business stakeholders and technical teams by gathering and documenting requirements for ServiceNow initiatives. Develops user stories, process flows, and acceptance criteria; analyzes workflows, facilitates stakeholder workshops, supports solution design, coordinates UAT, validates delivered solutions, and maintains project documentation. The role also identifies process improvements and supports data and workflow analysis across enterprise systems in Agile environments.
This is a remote position.
The Business Analyst will act as the bridge between business stakeholders and technical teams, translating business needs into clear, structured requirements for implementation across ServiceNow. The role focuses on analysis, documentation, process improvement, and supporting successful delivery of digital transformation initiatives.
Key Responsibilities
- Gather, analyze, and document business and functional requirements.
- Translate business needs into user stories, process flows, and acceptance criteria.
- Work closely with ServiceNow development teams to define solutions.
- Analyze current business processes and identify improvement opportunities.
- Facilitate workshops and requirement-gathering sessions with stakeholders.
- Support solution design discussions with technical teams and architects.
- Assist in UAT planning, coordination, and execution.
- Validate delivered solutions against business requirements.
- Maintain clear documentation across the project lifecycle.
- Support data and workflow analysis across enterprise systems.
Required Qualifications
- Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
- 5-8 years of experience as a Business Analyst in IT or digital transformation projects.
- Strong experience working with ServiceNow and/or Salesforce platforms.
- Solid understanding of business process analysis and system workflows.
- Experience working in Agile environments.
Technical & Functional Skills
- Business process analysis and modelling
- User stories and acceptance criteria definition
- Requirements gathering and documentation
- Agile/Scrum methodologies
- Experience with ServiceNow modules (ITSM or related)
- Salesforce platform understanding (CRM workflows and processes)
- Data and workflow analysis
- UAT coordination and testing support
Similar Jobs
Information Technology
Analyze business processes and requirements for ServiceNow implementation projects, draft user stories, translate business needs into technical requirements, and support system design and improvement. Facilitate groups, provide training and knowledge transfer, and coordinate customers with multiple project teams. The role requires independent judgment, strong communication, problem-solving, collaboration, and leadership skills, plus eligibility to obtain and maintain a government security clearance.
Top Skills:
Certified ScrummasterCmdbItilSacmService CatalogServicenow
Information Technology
Lead requirements gathering, process design, and backlog quality for federal ServiceNow implementations. Facilitate stakeholder workshops, create user stories and functional specifications, perform gap analyses, develop workflows and process maps, and coordinate UAT. Establish Agile processes, review designs and test scripts, mentor junior staff, advise on ServiceNow best practices, and ensure compliance with Section 508, FISMA, and NIST standards. Produce SOPs, user guides, training materials, and other federal-grade deliverables.
Top Skills:
Agile/ScrumAzure DevopsFismaHrsdItamItomJIRALucidchartNistSection 508ServicenowServicenow AgileServicenow ItsmSpmVisio
Information Technology • Consulting • Defense
Senior Business Analyst supporting the Department of the Air Force’s enterprise IT program. Elicits and documents hardware and software asset management requirements, translates them into Agile Epics, Features, and User Stories, and facilitates Agile ceremonies. Uses ServiceNow to optimize ITSM, ITAM, CMDB, SAM, workflows, reports, and integrations. Conducts process and gap analysis, supports UAT, collaborates with technical teams, develops training materials, and recommends continuous improvements.
Top Skills:
CmdbCsmHrsdItamItomItsmMicrosoft VisioServicenowServicenow Sam Pro
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
