Business Development Representative - Commercial West

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As a Business Development Representative, you will play a critical role in driving new business growth across strategic accounts in the Commercial West territory. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, commercial environments.

You will partner closely with Account Executives and cross-functional teams to execute targeted account-based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with regional growth objectives.

What You'll Do:

• Drive strategic outbound prospecting across commercial and mid-market accounts using multi-channel approaches (calls, email, LinkedIn, events, and campaigns).
• Conduct in-depth account and market research, particularly within key industries, to identify high-value opportunities Identify, engage, and build relationships with senior decision-makers and influencers.
• Partner closely with Account Executives to develop and execute account-based strategies and territory plans.
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities.
• Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes.
• Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies.
• Consistently generate qualified pipeline aligned with regional revenue targets.
• Maintain accurate pipeline management, activity tracking, and reporting in Salesforce.
• Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates.

What You Bring:

• 1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments.
• Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results.
• Strong understanding of the Commercial territory.
• Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations. Strong business acumen, curiosity, and strategic thinking.
• Excellent communication, organization, and time-management skills.
• Experience with Salesforce, LinkedIn Sales Navigator, SalesLoft and modern sales engagement tools.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.