Business Operations Analyst - Customer Operations

Location: USA

Position: Business Operations Analyst – Customer Operations 

NextLabs® is the leading provider of Zero Trust based Unified Data Security platform for large enterprises, our customers include many prominent enterprises in Aerospace & Defense, Financial Services, Government Agencies, and High-Tech Manufacturing and Engineering industries. Our patented dynamic authorization technology and industry leading attribute-based zero trust policy platform helps enterprises identify and protect sensitive data, monitor and control access to the data, and prevent regulatory violations – whether in the cloud or on premises. The software automates enforcement of security controls and compliance policies to prevent unauthorized access and data breach.  NextLabs’ policy management platform and universal enforcement solutions enable centrally managed information control policy across all applications, data, and digital business processes. NextLabs has some of the largest global enterprises as customers and has strategic relationships with industry leaders such as SAP, Siemens, Microsoft, AWS, Accenture, Deloitte, Infosys, and IBM. 

Role Overview: 

The Business Operations Analyst for Customer Operations is responsible for supporting the day-to-day efficiency and effectiveness of customer-facing processes. This role combines customer management, data analysis, and cross-functional collaboration to ensure customer operations run smoothly and align with business goals.  

Responsibilities: 

• Cross-Functional Collaboration: Closely work and support various departments to align priorities, share updates and resolve customer issues.
• Coordinate and manage customer meetings—from scheduling across multiple time zones, ensuring agendas are clear, confirming participants are prepared, and ensuring all necessary materials are readily available.
• Track, document, and monitor action items from customer interactions, ensuring accountability, timely follow-up, and clear communication of progress.
• Maintain and update operational dashboards and reports to provide visibility into customer engagement progress, deadlines, and deliverables.
• Identify and implement process improvements to make scheduling, tracking, and reporting more efficient and scalable.
• Serve as a point of operational continuity—ensuring that even in fast-moving, high-pressure situations, customers experience a smooth, professional, and consistent process. 

Experience and Qualifications: 

• A bachelor’s degree in business administration, operations management, analytics or related field
• 2 years of customer facing/liaison experience
• 2 years in operations, analytics, or customer service roles; strong academic projects or internships in data analysis or process improvement are advantageous. 
• Ability to work cross-functionally and manage multiple priorities
• Basic project management skills