Business Inside Sales Manager

Job Description:

At Sparklight/Cable One, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success

• Lead and manage a team of Business Inside Sales associates to meet and exceed sales goals, revenue targets, and customer experience expectations.
• Coach associates on sales skills, customer discovery, product positioning, objection handling, and closing techniques.
• Drive performance through daily activity management, call reviews, one on ones, team meetings, and consistent follow up.
• Monitor key performance metrics, including incremental MRC, closed won revenue, add on sales, close rate, call activity, and overall goal attainment.
• Create weekly action plans and provide timely updates on team progress, performance trends, risks, and opportunities.
• Partner with leadership and cross functional teams to remove obstacles, improve processes, and support business growth.
• Reinforce expectations around Salesforce usage, opportunity management, notes, follow up activity, and accurate reporting.
• Support the growth of ancillary products, including Tech Assist, Safe Guard, static IPs, eero, UCaaS, and other business solutions.
• Help create a positive and accountable sales culture where associates are motivated, supported, and focused on winning.
• Ensure the team is providing business customers with the right solutions based on their needs while delivering a strong customer experience.
• Identify performance gaps and take timely action through coaching, documentation, and partnership with leadership when needed.
• Stay engaged with market trends, promotions, product updates, and competitive activity to help the team sell effectively.

Qualifications

• High school diploma or equivalent required. College degree preferred.
• 5 years + sales leadership, call center leadership, or business sales experience preferred.
• Experience coaching and developing sales associates to meet or exceed performance goals.
• Strong understanding of sales performance metrics, pipeline management, and customer follow up expectations.
• Ability to lead with urgency, accountability, professionalism, and strong communication.
• Strong verbal and written communication skills.
• Ability to analyze performance data, identify trends, and create action plans to improve results.
• Experience using Salesforce, CRM tools, reporting dashboards, and Microsoft Office preferred.
• Ability to work cross functionally with internal teams, including Sales, Care, Fulfillment, Operations, Marketing, and Leadership.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Ability to handle difficult conversations, provide clear feedback, and hold associates accountable.
• Must be proactive, responsive, and able to operate in a fast paced sales environment.
• A positive leadership style with the ability to motivate a team, drive change, and support company goals.

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. Cable/Internet Stipend (Phoenix Associates)
• Vehicle provided for daily work purposes, if residing within reasonable radius from office location

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
 
 

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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