Supports and optimizes HubSpot and related business systems for lending operations. Gathers and documents requirements, translates business needs into workflows and user stories, troubleshoots system and integration issues, administers CRM configurations, improves processes, supports UAT and deployments, maintains documentation, and collaborates with technical teams, vendors, and business stakeholders.
Job Title: Business Systems Analyst
Location: Hybrid
Department:Technology
Reports to: Chief Technology Officer
Company: BriteCap Financial
About Us:
BriteCap Financial is a leading financial technology company dedicated to providing innovative lending solutions to small businesses since 2003. We specialize in helping small businesses nationwide thrive by offering tailored financing products and exceptional customer service. Our team is committed to fostering a supportive and collaborative work environment where individuals can grow and succeed.
Position Overview:
The Business Systems Analyst is responsible for supporting, optimizing, and enhancing the business systems that power BriteCap's lending operations, with HubSpot serving as a core platform. This role acts as the bridge between business stakeholders and technical teams to ensure systems, workflows, integrations, and business processes effectively support operational objectives.
The Business Systems Analyst works closely across the organization to gather requirements, document business needs, troubleshoot system issues, and identify opportunities for process improvement. This role plays a key part in ensuring business systems remain reliable, scalable, and aligned with business requirements.
Key Responsibilities
Business & Technical Requirements
- Gather, analyze, and document business requirements for system enhancements, automation initiatives, and operational improvements.
- Translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
- Partner with business stakeholders and technical teams to ensure requirements are clearly understood and appropriately implemented.
- Assist with user acceptance testing (UAT), validation activities, and deployment readiness efforts.
Systems Troubleshooting & Issue Resolution
- Investigate system issues, reporting discrepancies, workflow errors, and integration challenges.
- Analyze system behavior and documentation to identify root causes and potential solutions.
- Work with technical teams to resolve business system issues in a timely manner.
- Document findings and support ongoing monitoring of recurring issues.
Systems Administration & Support
- Support the administration and maintenance of HubSpot and related business systems.
- Configure and maintain users, permissions, properties, workflows, forms, lists, and reporting structures.
- Assist with system configuration updates and enhancements that support business operations.
- Collaborate with Engineering and third-party vendors on integrations and system improvements.
Process Analysis & Workflow Optimization
- Facilitate discussions with business teams to understand current processes and identify improvement opportunities.
- Document current-state and future-state workflows, business rules, and process requirements.
- Recommend process improvements that increase efficiency, reduce manual work, and improve data quality.
- Evaluate the impact of proposed changes across business functions and systems.
Stakeholder Collaboration
- Serve as a point of contact for business users regarding system functionality and capabilities.
- Communicate business requirements and technical solutions clearly to both technical and non-technical audiences.
- Support project planning, implementation efforts, and change management activities.
- Assist with end-user training and adoption of new system functionality and processes.
Documentation & Continuous Improvement
- Maintain system documentation including requirements, process maps, workflows, configuration details, and user guides.
- Contribute to the development of best practices for business systems management and process documentation.
- Identify opportunities for automation and operational efficiencies across business functions.
- Support reporting and analytics initiatives that drive informed business decision-making.
Qualifications:
- Bachelor's degree in Business Administration, Information Systems, Computer Science, Finance, or a related field.
- 3+ years of experience as a Business Analyst, Business Systems Analyst, Systems Administrator, or similar role.
- Experience gathering and documenting business requirements and supporting technology initiatives.
- Experience working with CRM platforms, workflow automation tools, and business applications.
- Experience collaborating with cross-functional business and technical teams.
- Comfort reading technical and API documentation and understanding how systems pass data to each other.
Skills/Attributes:
- Experience administering or supporting HubSpot or similar CRM platforms.
- Strong business analysis, problem-solving, and process improvement skills.
- Understanding of workflow automation, system integrations, and data management principles.
- Familiarity with integration and concepts like APIs, webhooks, and data mapping.
- Ability to analyze complex business processes and translate them into system requirements.
- Strong organizational skills with attention to detail and documentation quality.
- Excellent written and verbal communication skills.
- Experience with Jira, Confluence, Miro.
- Experience in financial services, fintech, lending, or related industries is a plus.
- Familiarity with AI-powered productivity and business analysis tools is preferred.
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