Handle inbound customer inquiries via phone, chat, and email; provide accurate information, troubleshoot issues, log interactions in the CRM, and maintain professional service.
Summary
We are looking for a Call Center Representative to assist customers with inquiries, complaints, and support needs via phone, chat, or email.
Description
- Answer inbound calls and assist customers with product inquiries, complaints, and service issues.
- Provide accurate information and troubleshooting solutions.
- Maintain a friendly and professional demeanor with customers.
- Log customer details and issues into the CRM system.
Qualifications
- High school diploma or equivalent.
- Excellent communication and listening skills.
- Ability to handle difficult situations with patience and empathy.
- Previous customer service experience preferred but not required.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) retirement plan.
- Flexible work hours.
Top Skills
CRM
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