Case Management Manager

• Provide direct management, supervision, coaching, and performance oversight for Care Coordinators across program sites.
• Establish and maintain standardized care-coordination practices, workflows, documentation expectations, and service-quality benchmarks across all locations.
• Set clear minimum expectations for resident outreach and follow-up, including timely contact at intake, following hospitalization, and after medical, behavioral-health, or other significant care appointments.
• Ensure Care Coordinators complete and document core care-coordination activities, including primary-care-provider enrollment, pharmacy linkage, medication access support, hospitalization and emergency-department tracking, appointment coordination, and connection to appropriate community-based services.
• Develop tools, protocols, training materials, and monitoring processes that promote consistent implementation of care-coordination standards across sites.
• Review care-coordination practices, resident outcomes, and documentation quality; identify service gaps, trends, and opportunities for corrective action and continuous improvement.
• Carry a limited caseload of residents with complex, high-acuity, or persistent care-coordination needs that require intensive intervention beyond the capacity of the regular program team.
• Lead interdisciplinary case reviews and facilitate coordinated, resident-centered action plans that clarify team roles, priority interventions, follow-up responsibilities, timelines, and escalation pathways.
• Implement and oversee standardized discharge and transition-of-care practices for residents exiting Cardea programs.
• Provide consultation and decision-support to Program Managers when residents are being considered for an unplanned exit from a program.
• Maintain accurate, timely, and compliant documentation related to care coordination, complex-case management, case reviews, hospitalizations, discharges, referrals, and follow-up activities.
• Track and report on key indicators related to care coordination and resident transitions, such as primary-care enrollment, hospitalization follow-up, medication and pharmacy linkage, high-utilizer outcomes, discharge-completion rates, and unplanned-exit trends.
• Participate in program planning, quality-improvement initiatives, policy development, staff training, and cross-functional efforts that strengthen resident health, housing stability, and continuity of care.
• Other duties as assigned

• High school diploma or equivalent required.
• At least 2 years of experience in case management, care coordination, social services, behavioral health, healthcare, housing services, or a related human-services setting.
• At least 1 year of experience providing guidance, training, lead support, or supervision to staff.
• Experience working with individuals experiencing homelessness, housing instability, complex medical needs, behavioral health needs, substance use conditions, or other barriers to stability.
• Ability to coordinate services across internal teams, healthcare providers, community partners, and external agencies.
• Strong communication, organization, documentation, and follow-up skills.
• Ability to use electronic documentation systems, email, and standard office technology.
• Ability to travel between assigned program sites as needed.

• Associate’s or bachelor’s degree in social work, public health, psychology, human services, healthcare administration, or a related field.
• 3 or more years of experience in case management, care coordination, housing services, healthcare, behavioral health, or social services.
• Prior experience supervising case management, care coordination, peer support, outreach, or direct-service staff.
• Experience working in supportive housing, interim housing, medical respite, street medicine, community health, or homeless services.
• Familiarity with trauma-informed care, harm reduction, motivational interviewing, housing-first practices, or person-centered service delivery.
• Experience supporting individuals with co-occurring medical, behavioral health, substance use, and housing-related needs.
• Experience developing workflows, staff tools, tracking systems, or quality-improvement processes.
• Experience using electronic health records, HMIS, case management platforms, or similar documentation systems.
• Bilingual or multilingual skills specifically in Tagalog or Spanish.

This position requires a combination of desk-based and active work activities.

Essential physical activities may include:

• Frequent sitting, standing, and walking.
• Movement throughout program sites, office locations, or community settings.
• Occasional stair climbing.
• Reaching, bending, kneeling, and crouching.
• Transporting supplies, equipment, files, or materials.
• Ability to lift, carry, push, or pull up to 25 pounds with or without reasonable accommodation.

Cardea Health program locations operate within supportive housing, interim housing, medical respite, and community-based environments serving individuals experiencing homelessness and other vulnerable populations.

We offer access to competitive and comprehensive healthcare benefits such as: Medical, dental, vision, EAP, life insurance, long-term disability, HSA or FSA, Dependent Care FSA, voluntary benefits, paid sick leave, paid vacation time, birthday time off, and 401(k) with up to 3.5% employer match.

Benefit eligibility varies based on employment status, scheduled hours, and plan requirements. Full-time employees are generally eligible for employer-sponsored benefit contributions. Eligible part-time employees may participate in available benefit programs subject to plan terms. Per diem employees are generally not eligible for employer-sponsored benefits except as required by applicable federal, state, or local law or as otherwise provided under applicable benefit plans.

Cardea Health is committed to trauma-informed, person-centered, and harm-reduction-oriented service delivery. Employees are expected to interact with residents, visitors, community partners, and colleagues in a professional, respectful, and compassionate manner. Given the population we serve, employees may interact with or provide services to individuals who may have co-occurring medical, behavioral health or substance use conditions.

Criminal background screening, national criminal records search, healthcare sanctions screening, employment verification, education verification, license verification, MVR (where applicable), and reference checks may be required during screening.

Qualified applicants with arrest and conviction records will be considered for employment in accordance with applicable federal, state, and local laws. A background check may be required following a conditional offer of employment. Please do not let this requirement discourage you from applying. We encourage candidates from all backgrounds and experiences to apply and will evaluate applicants fairly and individually.

We recognize that no candidate meets every qualification. If you are excited about this role, we encourage you to apply even if your experience does not perfectly match every requirement.

Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance.

This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice.