Case Manager - DHS

POSITION SUMMARY

The Case Manager scrutinizes reports of investigations submitted by the Field Investigators to ensure accuracy, completeness, and timely submission to customer.

HOURLY RATE

Actual compensation will be determined based on factors including relevant experience, education, and contract requirements.

RESPONSIBILITIES

• Provide advice and guidance to investigators on investigative and formatting requirements.
• Review case work and provide feedback regarding quality and completeness
• Contact Field Investigators regarding cost and quality exceptions with their work.
• Monitor pending cases to ensure compliance with delivery due dates and track submission of investigative leads. Prioritize cases where noteworthy or derogatory information is developed.
• Monitor pending cases, review and revise reports of investigation. Check for quality and take necessary actions to complete case. Annotate Investigator Quality Performance remarks.
• Schedule additional leads as discovered in investigation.
• Assist CQC Manager process Customer complaints, assign Investigator to determine validity of complaint and prepare response for customers and Project Managers
• Interview Sources as part of the QA process.
• Provide daily support and assistance to PMs, managers/Investigative Supervisors and Contract Investigators regarding quality issues.
• Prepare statistical reports for customer reporting/Project Managers.
• Other duties as assigned.
• Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended hours may be required.

QUALIFICATIONS

• Must be a U.S. Citizen and at least 18 years of age;
• Bachelor’s Degree from four-year college or university; minimum five (5) years experience in background investigations and knowledge of the background investigation process; or equivalent combination of education and experience.
• High reasoning skills, including ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in oral, written, diagram, or schedule form.
• Intermediate math skills, including ability to calculate figures and amounts.
• High language skills, including ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to present information in an effective manner to senior management.
• High computer skills and ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint), Internet and E-mail.
• Must be U.S. citizen and able to successfully undergo background investigation to obtain U.S. Government security clearance.
• Active or ability to obtain and maintain a federal security clearance as required by the contract.
• May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.