Manage the full lifecycle of Cisco Enterprise Agreement renewals, True Forwards, modifications, registrations, quotes, and orders. Analyze True Forward reports, identify suite value shifts, maintain Salesforce pipeline data, and coordinate with Cisco, TD SYNNEX, customer success, sales, operations, and finance teams. Provide expertise on Cisco EA structures, quoting, compliance, forecasting, billing, margin reconciliation, and complex multi-party deal execution.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Cisco EA Specialist is responsible for managing the end-to-end lifecycle of Cisco Enterprise Agreement (EA) renewals, True Forwards, and modifications on behalf of AHEAD's client base. This role requires deep expertise in the Cisco EA program — including CX EA, SW EA, and Meraki EAs — and serves as the primary subject matter expert for EA quoting, True Forward execution, and EA-related processes. The Cisco EA Specialist partners closely with Client Directors, the Cisco Renewal team, the Customer Success team, and Cisco directly to ensure accurate, timely, and high-quality EA outcomes.
Responsibilities
- Serve as the subject matter expert for Cisco Enterprise Agreement renewals, including CX EA, SW EA, Security EA, and Meraki EA structures
- Engage in the True Forward process beginning at the 60-day pre-anniversary date handoff from the Customer Success (CX) team, who owns consumption communication; from that point, take ownership of reading and interpreting True Forward reports received from distribution, build budgetary and executable quotes, process orders in Salesforce, and coordinate with Cisco and TD SYNNEX
- Read and analyze True Forward reporting to identify when a Cross Suite Value Shift (CSVS) or Inter-Suite Value Shift (ISVS) has taken place, and incorporate those findings into quote creation and order processing accordingly
- Build and manage EA quotes within the EA Management Portal (EAMP); create sidecar quotes in CCW-R when applicable
- Support EA deal registration and maintain Letters of Customer Consent (LoCC) to ensure quoting eligibility and compliance
- Proactively manage the EA renewal window (90–120 days out), providing budgetary and executable quotes ahead of the anniversary date
- Demonstrate working knowledge of ALC subscription modifications, EA recasts, and EA modifications within and outside the 90-day renewal window
- Maintain clean and accurate EA pipeline data in Salesforce, including forecasting and opportunity documentation
- Provide guidance and best-practice support to Cisco Renewal Specialists on EA-related questions
- Partner with AHEAD's Operations and Finance teams on billing, margin, and True Forward cost reconciliation
Qualifications
- Bachelor's degree preferred or equivalent experience
- 3–5 years of Cisco EA experience required; direct experience executing True Forwards and EA modifications is essential
- Proficiency in EAMP and working knowledge of CCW-R for sidecar quoting
- Understands the Cisco EA program structure including suites, tiers, True Forwards, CSVS, EGTFs, and co-term logic
- Experience working with Cisco AMs, Cisco CX teams, and TD SYNNEX on EA registrations and deal execution
- Strong understanding of Salesforce or other CRM platforms; ability to manage and maintain opportunity records
- Able to work independently on complex, multi-party deals with minimal supervision
- Strong verbal and written communication skills; comfortable explaining EA concepts to sales teams and customers
- History of working in a high-volume, fast-paced environment with multiple concurrent renewal timelines
- Strong mathematical aptitude; comfortable working with margin percentages and pricing models
- Collaborative team player with strong organizational and time management skills
- Positive, solutions-oriented mindset with the ability to navigate ambiguity and escalate appropriately
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.
AHEAD San Francisco, California, USA Office
2000 Crow Canyon Place Suite 250, San Francisco, United States, 94583
Similar Jobs
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.
Top Skills:
Ai AutomationExcelGleanGoogle Apps ScriptGoogle SheetsHexLlmsN8NSalesforceSnowflakeSQL
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Lead complex B2B hardware and software implementations for strategic customers. Own implementation plans, KPIs, training, adoption, timelines, deliverables, risks, and stakeholder alignment. Lead cross-functional teams, advise executive stakeholders, provide change-management guidance, host customer sessions, and ensure successful deployments within scope and schedule. Travel to customer sites approximately 40% of the time.
Top Skills:
Project Management SoftwareTelematics
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Own the hardware and firmware product strategy for Motive’s connected equipment-monitoring devices. Lead hardware NPI from concept through mass production, manage firmware roadmaps and OTA releases, improve installed-base reliability, battery life, connectivity, and installation performance, and direct device partnerships. Partner cross-functionally with engineering, manufacturing, supply chain, quality, cloud, mobile, and go-to-market teams while translating customer needs into technical requirements and product decisions.
Top Skills:
4G5GAemp 2.0Antenna DesignBluetooth Low Energy (Ble)CanDevice ProvisioningEmbedded SystemsFccFirmwareGnssHardwareIotJ1939LpwanLte-MMicrocontrollers (Mcus)Nb-IotObd-IiOta UpdatesPtcrbRfSystems-On-Chip (Socs)Telematics
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
