CLAIMS EXAMINER I MSO

The Claims Examiner is responsible for the daily review, audit, examination, investigation and adjudication of professional claims.  Must exceed qualitative standard and meet quantitative production standard.  Assist Claims Supervisor with health plan delegation oversight audits, MSO management reports, and other special projects as needed. 

ESSENTIAL JOB FUNCTIONS:

• Perform the daily examination, auditing and adjudication activities to submitted professional claims based on established utilization criteria, Medi-Cal and/or Medicare guidelines, member’s Evidence of Benefit, and policies and procedures outlined in the MSO Claims Manual.
• Must meet quantitative production standard of 750 claims per week.
• Provides feedback on testing system upgrades and enhancements.
• Responsible for the daily review of simple pre-payment claims reports.  Identify processing errors and make corrections prior to the weekly FFS payment cycle.
• Identify NEMS in-house billing errors and communicate with MSO Claims Supervisor and NEMS Billing Manager for correction.
• Identify claims payment errors and/or system configuration flaws during day-to-day operation, report to department manager/supervisor and MSO System Configuration team to correct/resolve them. 
• Respond to first-level provider inquiries related to claims adjudication, denial and payment status and handle member billed issues when arise.
• Assist in all pre and post audit activities for health plan’s delegation oversight audits.
• Performs other job duties as required by manager/supervisor and NEMS Management Team.

QUALIFICATIONS:

• Completion of a 2-year degree from an accredited University, may be substituted with relevant work experience in healthcare medical claims processing and examination field.
• Two years’ experience in health insurance claims processing, examination, and adjudication preferred.
• Excellent data entry skills required.
• Working knowledge of managed care and/or healthcare claim reimbursement or medical billing in Medi-Cal and Medicare Advantage program preferred.
• Working knowledge of State/Federal healthcare compliance requirements (HIPAA, AB1455, and ICE standards), particularly DHCS/Medi-Cal and/or CMS/Medicare guidelines preferred.
• Working knowledge of medical terminology, standard code sets, and claim forms preferred.
• Strong English communication skills with strong analytical and problem-solving skills.
• Ability to self-manage in a detail-oriented environment.
• Ability to operate PC based software programs or automated database management systems preferred.
• Good organization and prioritization skills, outstanding in time management.

LANGUAGE:

• Must be able to fluently speak, read and write English.
• Fluent in other languages are an asset.

STATUS:

• This is an FLSA NON-exempt position.
• This is not an OSHA high-risk position.