Claims Technical Assistant

Chubb is currently seeking a Workers’ Compensation Claim Technical Assistant for our Central Region. The successful applicant will be providing advanced technical support to our claim examiners for multiple jurisdictions. 

Major Duties and Responsibilities: 

• Provide technical support requiring critical thinking skills on workers’ compensation claim files

• Maintain active file diaries to ensure delegated tasks are completed

• Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes

• Accurate and clear documentation of claim activity within file notes

• Complete state required filings with accuracy and in a timely manner 

• Communicate with involved parties on claim files on behalf of the claim examiners at times

• Respond timely and appropriately to internal and external customers on claim related issues

• Adhere to state regulations for assigned states

• Collaborate with appropriate resources to timely resolve issues

• Collaborate with peers in region to ensure adequate coverage during vacations or absences.

• When necessary, assist with contacts for examiner so that appropriate compensability decisions can be made

Technical Skills & Competencies:

• Superior customer service showcasing verbal, written, and interpersonal skills

• Aptitude for evaluating, analyzing, and interpreting information

• Effective time management skills which demonstrate the ability to multi-task and prioritize by accomplishing tasks and assignments

• Adaptability to constantly evolving environments and demonstrable flexibility which meets or exceeds a state requirement or a customer’s expectation

• Ability to work independently and efficiently while performing defined functions

• Basic understanding of the Workers’ Compensation and claim handling processes

• Proficient computer skills and extensive knowledge of the Microsoft suite of Office products including Outlook, Word, Excel, and PowerPoint; Adobe Acrobat; and knowledge of state EDI systems a plus

Experience, Education, & Requirements

• Prior clerical and technical experience in researching and indexing data are preferred but not required

• Proficiency with Microsoft Office Products

• Experience in a fast paced, fluid environment

• Strong communication and telephonic skills

• Knowledge of medical terminology is a plus but not required

• Knowledge of bill processing is a plus but not required

• Knowledge of claim handling is a plus but not required

• College degree in any area of study is preferred but not required

• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure

The pay range for the role is $52,800to $73,700. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.