Client Resources Coordinator II-JOBE

Catholic Charities of Los Angeles, Inc. (CCLA) is one of California's largest and most respected human services organizations. Our mission is to provide service to people in need, advocate for justice, and call all people to live out their responsibility to one another. 

Our JOBE program is hiring on-Call Client Resources Coordinator II. The person in this role serves clients through counseling, advocacy, and guidance. Assesses clients; needs and counsels them in regard to achieving their personal goals; develops and carries out care plan for clients and answers their inquiries.

Coordinates delivery of services by making referrals including referrals for financial assistance to clients in need of emergency food, shelter, clothing, rental assistance, transportation, medical, and special needs. Serves as advocate with government agencies to obtain public assistance. Reassess clients to determine if services are progressing according to plan. Participates in outreach programs; represents Program/Region at community meetings. Helps prepare necessary reports, requisitions, and statistics. May supervise volunteers..

Essential Duties and Responsibilities:

• Provides educational assessment and instruction necessary to achieve competency approved by the Private Industry Council.
•  Coordinates delivery of services by making referrals including referrals for financial assistance to clients in need of emergency food, shelter, clothing, rental assistance, transportation, medical, and special needs.
• Serves as advocate with government agencies to obtain public assistance.
• Reassess clients to determine if services are progressing according to plan.
• Participates in outreach programs; represents Program/Region at community meetings.
• Helps prepare necessary reports, requisitions and statistics.
• Develops and implements as individualized study plan for remediation and Basic Skills Training.
• Assists in development Individual service Strategy (ISS) for clients in their career and vocational plans.
• Assists with post‐program follow‐up and progress of clients to evaluate effectiveness of competency program.
• Assists with recruitment, assessment, placement and follow‐up of client services.
• Conducts pre and post testing of clients to evaluate effectiveness of educational services and competency of clients.
• Provides regular evaluation of client programs to ensure satisfactory progress.
• Supervise volunteer and intake personnel providing client services.
• Promotes continuous quality improvement and service delivery that is aligned with the Agency’s mission.
• Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
• Performs related duties as required.

Qualifications:

• Bachelor's degree preferred; completion of 2 years of college required plus one to three years of related experience and support.
• Plan short and long range activities.
• Maintain accurate and orderly records.
• Analyze and resolve problems.
• Display sensitivity, tact, and responsiveness in various situations and needs,

This is an On-Call position, hours and days vary.