Client Service Manager

• Lead, coach, and develop client service and administrative Associates
• Own scheduling, onboarding, performance reviews, and staff development
• Step in on conflict resolution and client de-escalation; build a strong team culture
• Keep client flow smooth and resolve non-medical concerns quickly
• Manage office operations — supplies, phone systems, basic IT troubleshooting
• Keep records accurate and ensure compliance with safety and hospital protocols
• Oversee budgeting, purchasing, deposits, A/R, and billing
• Partner with leadership on marketing and digital presence

• High school diploma or equivalent
• 3+ years supervisory experience in a client-facing role
• 3+ years in finance or accounting
• Veterinary industry experience a plus, Emergency/specialty veterinary even better
• Comfortable lifting 40 lbs, sitting and being on your feet, and thriving in a fast pace

Benefits: VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates.

• Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources. 

• Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits. 

• Paid Time Off: Paid vacation, sick, parental, and bereavement leave. 

• Financial Support: 100% employer-paid short-term and long- 

• Protection: Access to the Better Together Fund for crisis support in qualifying situations. 

• Perks: Rabies prophylaxis vaccine and titer testing. 

• Education: Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University®, which includes RACE-approved courses. 

• Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next. 

• Sponsorships: Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses. 

• Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions. 

• Freebies: Free NAVTA membership and a free subscription to Plumb’s. 

• Programs: Leadership development and mentorship programs. 

• Retirement: 401(k) retirement savings plan with increasing employer contribution. 

• Full Coverage: 100% employer-paid professional liability coverage and life insurance coverage equal to one year’s salary. 

• Pet Care Perks: Generous pet care discounts and VIP programs. 

• Advisory Services: Student loan advisory services, tools, and resources. 

• Legal Resources: Access to legal resources for common legal services. 

• Transfer Opportunities: Nationwide hospital transfer opportunities. 

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.