Client Service Representative

At VCA Lakeline Animal Hospital, our Client Service Representatives help clients feel welcome, informed, and cared for from the moment they walk through our door. We’re looking for someone who enjoys helping people, stays organized when the phones and lobby get busy, and follows through on the details that keep the day running smoothly.

You’ll work closely with our veterinarians and veterinary assistants and technicians. On any given day, you might welcome a new puppy, help a worried client understand what happens next, or make sure a pet’s recheck is scheduled before the family leaves.

What you’ll do

• Welcome clients and their pets, manage check-in and checkout, and guide families to exam rooms.
• Answer calls and client messages, schedule and confirm appointments, and bring urgent concerns to the medical team promptly.
• Make follow-up calls, reach out to new clients and families whose pets are due for care, and help clients book their next visit before they leave.
• Explain fees and estimates clearly and process payments accurately.
• Help with prescription refill requests and share hospital-approved information about products, services, and routine preventive care. Route medical questions to the veterinary team.
• Keep client and patient records current, document conversations, and make sure pending tasks have a clear next step when handing them off.
• Share responsibility for front desk coverage and daily tasks. Pitch in when a teammate needs help and communicate when you need support.

What we’re looking for

• At least one year of customer service experience and a high school diploma, GED, or equivalent.
• Clear communication, strong listening skills, a positive attitude, and compassion for pets and their people.
• Attention to detail and the ability to prioritize calls, clients, and follow-up tasks during a busy shift.
• Good judgment about what you can handle independently and when to ask for help.
• Proficiency with Microsoft Office and comfort learning veterinary software.
• Availability for weekday shifts that may run until 6 p.m. and rotating Saturdays.
• Ability to lift up to 40 pounds. This role involves working around animals and may include exposure to noise, odors, allergens, infectious diseases, animal waste, bites, and scratches.

Compensation and benefits

We offer competitive compensation, a 401(k), and generous personal pet care discounts. Eligible full-time associates also have access to medical, dental, and vision coverage and paid vacation.

If you enjoy getting to know clients and their pets and take pride in keeping a busy front desk running smoothly, we’d love to hear from you.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.