Client Services Associate Project Manager

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

About the Job:

The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies. Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment.

The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client’s requirements and company standards.

Essential Job Responsibilities

• Correspond with the client on the project kick-off call led by project manager and document project timelines and workflows. • Ensure the entire project is running smoothly without any issues and risk to deadlines.

• Proactively responding to client emails from multiple clients and acting on them within the timelines

• Obtain, examine, and prepare client data for Intake.

• Deliver media reports to the client, Coordinate FTP access setup for clients, User requests by coordinating with support teams.

• Submit work requests to coordinate data ingestion and deliver reports to clients.

• Coordinate with peer teams and clients on search term analysis and promotion of data to review platform.

• Handle review platform (Relativity or other proprietary platforms) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation, and execution of STR’s, creation and management of batch sets, reporting, creating, and delivering productions.

• Assist in troubleshooting and resolving any client issues with delivered or hosted data.

• Conduct the invoice review each month to validate client invoices before being delivered to the client.

• Correspond with client and internal teams as a single point of contact for multiple eDiscovery projects and maintain consistent project documentation.

• Ensures continuity of client service between shifts by providing clear handoffs and client updates.

• Participate in process improvement initiatives and collaborate with teammates to standardize and improve the client experience.

Required qualifications:

To be considered for this role, you must meet the below requirements.

• Bachelor's degree/equivalent practical experience in a corporate industry

• Minimum 4+ years of eDiscovery experience in an eDiscovery operations/client services/ in eDiscovery Service provider/law firm or corporate legal department.

• Working knowledge on Media Collections, Processing, Hosting, Review Support and Productions

• Hands-on experience with working on Relativity and other document review and processing platforms

• Excellent communication skills, with the ability to present analysis and complex concepts to multiple audiences.

• Flexible with working hours and open to working in rotational shifts to help support the demands of our eDiscovery business.

Preferred qualifications

• RCA or similar Review platform certification is preferred.

• Self-starter with a demonstrated ability effectively prioritize and multi-task under deadlines.

• Knowledge of the Information Governance Reference Model (IGRM) and eDiscovery Reference Model (EDRM)

• Skilled at building positive relationships with clients, especially at the executive level

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through-

• Health and Wellness: We take your wellness and health seriously. We offer robust health benefits to support your holistic wellbeing, including a robust employee assistance program and resources for finance, grief recovery, emotional wellbeing.

• Paid Time Off: Time away from work is a key aspect of your performance. We provide time for you to recharge and reenergize—and encourage you to take it.

• Incentives: Epiq’s success is shared across our employees! It's another great work perk that helps you meet your financial goals.

• Growth: To help you achieve your personal and professional goals, numerous educational resources are available. We want you to continually grow your capabilities along your journey at Epiq.

• Career Opportunity: Create your own unique career path at Epiq. Some aspire to leadership roles; others pursue opportunities across business units, geographies, and functional areas. We help you identify your career goals and support you achieving them.

• Flexibility: Life happens. We offer you the freedom to take care of personal and family needs, volunteer efforts, and other needs as they come up.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.