Client Solutions Lead

Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. Experts earn income by sharing their knowledge through advisory work, projects, and AI model training. Our platform handles the complexities behind the scenes screening, compliance, scheduling, and payment so knowledge sharing stays focused on meaningful insights and real impact.

We’re a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products. We are headquartered in San Francisco, with offices in Brooklyn and Bangalore. Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs. We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, and Affirm.

Human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy.

We are looking for a Director, Client Solutions to lead and scale our Client Solutions organization. This role is responsible for delivering exceptional client outcomes while driving sustainable revenue growth across our customer base.

The Director will own segment performance while leading a team of Managers, Client Success Managers (CSMs), and Client Solutions Associates (CSAs). You will ensure our clients receive exceptional service, projects run smoothly, and accounts expand over time through strong delivery and trusted relationships.

This role requires a leader who can balance commercial performance, operational excellence, and team development. You will help scale the Client Solutions organization while maintaining the high standards and culture that define Office Hours.

This role reports directly to the Head of Client Solutions and works closely with Sales, Product, and Leadership.

Drive revenue growth, account expansion, and customer retention across the Client Solutions organization. Ensure the team consistently meets or exceeds revenue goals while maintaining strong client relationships.

Lead hiring, coaching, and professional development for Managers, CSMs, and CSAs. Maintain high talent density by developing strong performers and making thoughtful hiring decisions.

Ensure projects run smoothly across accounts, customer relationships remain strong, and delivery quality remains consistently high.

Continuously improve how the Client Solutions organization operates and scales. This includes shaping onboarding programs, strengthening professional development and training, improving operational playbooks, and raising the performance bar across the team.

You will also bring insights from client work back into the company to improve our product, platform, and customer experience.

• Experience leading Client Success, Account Management, or Customer Solutions teams in a high-growth environment

• Strong track record of driving revenue growth, account expansion, and customer retention

• Proven ability to hire, coach, and develop high-performing teams

• Operational mindset with the ability to improve systems, processes, and execution at scale

• Ability to balance strategic thinking with hands-on leadership

• Excellent communication skills and ability to collaborate across Sales, Product, and Leadership

• High standards for performance and strong accountability for results

• Experience leading client-facing teams in marketplace, consulting, or expert network businesses

• Background working with enterprise customers or complex project-based delivery

• Experience scaling customer success or service organizations from early stages

• Familiarity with knowledge marketplaces, AI, or expert networks

• Competitive salary and equity

• Medical, dental, and vision coverage

• 401(k)

• Monthly wellness and fitness stipend

• Paid time off policy, along with company holidays

• Annual company off-sites (Tahoe, Mendocino, Mexico City, San Diego, Park City)

• Parent-friendly policies, remote flexibility, and paid family leave

Pay Transparency Notice

Full-time offers include base salary, equity, and benefits.

Pay range: $150K - $250K (base + $100K bonus), based on seniority and relevant experience

This is a hybrid role in our San Francisco or NYC office 2–3 times per week.

Don’t meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!