CLM Program Manager

About BayRock Labs
At BayRock Labs, we pioneer innovative tech solutions that drive business transformation. As a leading product engineering firm based in Silicon Valley, we provide full-cycle product development, leveraging cutting-edge technologies in AI, ML, and data analytics. Our collaborative, inclusive culture fosters professional growth and work-life balance. Join us to work on ground-breaking projects and be part of a team that values excellence, integrity, and innovation. Together, let's redefine what's possible in technology.

We are seeking an experienced and dynamic Program/Project Manager to lead the implementation of a new Contract Lifecycle Management (CLM) system. The ideal candidate

will have a proven track record of managing complex enterprise software projects from initiation

through to deployment, specifically with commercial CLM solutions like Icertis, Conga, DocuSign

CLM, Malbek, Agiloft, or Ironclad

You will lead a cross-functional team of solution architects, business analysts, and configuration

engineers, overseeing all project phases, including business requirements workshops,

functional design, technical design, configuration, systems integration and testing. This role

requires strong leadership, excellent communication, and a deep understanding of the CLM

lifecycle to deliver a solution that meets strategic business objectives. Key responsibilities

● Program Leadership: Manage the end-to-end execution of the CLM implementation

program, ensuring projects are delivered on time, within scope, and on budget.

● Team Management: Supervise and mentor the implementation team, including:

○ Solution Architects: Guide the architectural design and technical strategy,

ensuring the solution is scalable, secure, and integrated with other enterprise

systems (e.g., ERP, CRM, Salesforce, Ariba).

○ Business Analysts: Oversee requirements gathering workshops, process

mapping, and the translation of business needs into functional specifications and

configuration requirements.

○ Configuration Engineers: Direct the technical build and configuration of the

CLM platform based on the functional and technical designs.

○ Data Migration and Integration Engineers: Coordinate various teams across

business systems to migrate legacy Contract Documents into a new CLM

system, to collectively deliver end-to-end automated Workflows and use cases.

● Strategic Planning: Develop and maintain the program roadmap, defining key

milestones and objectives in alignment with the organization's long-term goals.

● Stakeholder Engagement: Act as the primary point of contact for stakeholders across

the business (legal, sales, procurement, finance), communicating program status,

managing expectations, and driving decision-making at the executive level.

● Risk and Issue Management: Proactively identify, assess, and mitigate program risks

and issues, developing contingency plans to ensure project continuity.

● Vendor Management: Manage the relationship with the CLM software vendor and any

third-party system integrators to ensure deliverables and timelines are met.

● Change Management: Drive organizational change management, including developing

communication and training plans to ensure successful user adoption of the new CLM

system.

● Testing and Deployment: Oversee the creation of test cases, manage user acceptance

testing (UAT), and coordinate the deployment activities across multiple environments.

● Reporting and Metrics: Define and track key performance indicators (KPIs) to measure

project success and provide regular updates to stakeholders.

Required skills and qualifications

● Education and Experience: Bachelor's degree in Business, Information Technology, or

a related field; a Master's degree is a plus. At least 8-10 years of experience managing

enterprise software implementations, with a minimum of 3-5 years focused specifically

on CLM.

● Project Management Expertise: Deep understanding of project management

methodologies (e.g., Agile, Waterfall) and experience with tools like MS Project, Jira, or

similar. PMP or other relevant certifications are highly desirable.

● CLM System Knowledge:

Hands-on experience with at least one major commercial CLM platform (e.g.,

Icertis, Conga, DocuSign CLM, Malbek, Agiloft, Ironclad, SAP Ariba is highly preferred

● Domain Expertise: Strong understanding of the contract lifecycle in the context of

Procure-to-Pay and Quote-to-Cash business processes across legal, sales, and

procurement functions.

● Technical Acumen: Ability to understand technical concepts related to system

architecture, integrations (APIs), data migration, and security.

● Leadership and Communication: Exceptional leadership skills with the ability to

motivate teams, delegate effectively, and communicate complex information to both

technical and non-technical audiences..