Commercial Operations Specialist

This is the job for you if...

You want to solve problems and build a better industry
You’ve been told (more than once) that you’re a scrappy, roll-up-the-sleeves, get stuff done type of person who is organized, honest and thoughtful
Your friends describe you as trustworthy, loyal and dependable
You’ve been called an overachiever
You don’t leave things to chance and rely on your ability to “wing it.” Rather you’re calculated, prepared and take measured risks
You don’t want to play politics and office games to get ahead
You have VERY strong conversational communication skills
You like to play on a winning team
You’re interested in a meaningful job at a growing cannabis distributor where you’ll work on a variety of projects at once

As Commercial Operations Specialist you will...

As a Commercial Ops Specialist, your responsibilities will focus on the accurate and efficient execution of daily commercial and system operations across three key areas:
• Task and Data Management
• Order Entry and Processing: Efficiently manage and process all inbound order requests received via email, task systems, and phone calls, ensuring accuracy and timeliness in order fulfillment.
• Pricing and Promotion Management: Actively maintain up-to-date pricing information and execute all required promotions within the internal systems.
• Product and Customer Setup: Ensure accurate and complete product and customer information is maintained in our internal system, Encompass, to facilitate smooth and compliant transactions.
• Quality Assurance & Compliance: Conduct periodic audits and checks to ensure data accuracy, compliance with company policies, and adherence to commercial best practices.
 
• Technical and Operational Support
• System Technical Support: Provide comprehensive ordering and technical support for Encompass to internal users, external partners, and support Supplier Users regarding Dashboards and tools within the system.
• Sales Enablement: Directly support the sales team by efficiently entering orders submitted through the Encompass task system.
• Task-Based Operations & Deadlines: Collaborate closely with cross-functional teams to complete time-sensitive tasks related to order processing, inventory management, and customer support. Ensure all task deadlines are met consistently and assist in the reprioritization of tasks when necessary
 
• Communication and Issue Resolution
• Customer & Supplier Resolution: Act as a critical point of contact to answer questions via phone, email, and task systems for customers and suppliers regarding task submissions, pricing, customers, allocations, invoicing, Accounts Receivable (AR), and product status, and escalating inquiries to appropriate department contacts when needed.
• Communication Coordination: Act as a central communication hub between departments, utilizing Slack, email, and task systems to streamline information flow and enhance cross-functional collaboration.

What we’re looking for...

2 + years proven experience in a similar role, ideally in a fast-paced distribution or logistics environment.
SQL knowledge and wholesale distribution experience ideal
Proficiency in using internal systems such as Encompass preferred 
Excellent communication skills, both written and verbal, with a keen attention to detail.
Strong analytical and problem-solving abilities to resolve issues effectively.
Exceptional organizational skills and the ability to manage multiple tasks simultaneously.
Proactive attitude with a focus on continuous improvement and a willingness to take initiative.
Team player mentality with the ability to collaborate and communicate effectively with various departments.
Cannabis experience preferred